About the Agency

As the steward for digitally enabling Australia’s health system, the Agency plays a key role in coordinating national engagement, delivery, and adoption of digital health to facilitate person-centred, connected healthcare. Our responsibilities span national digital health services and systems, including My Health Record, Electronic Prescriptions, and the MyHealth App.

About the Role

The Senior ServiceNow administrator provides expert technical ServiceNow administration support for the Agency’s ServiceNow platform.

The ServiceNow Team, ensures the effective implementation, management, and continuous improvement of the ServiceNow platform to support the Agency’s service management objectives.

The role is empowered as a leader within the ServiceNow team; and will be focused on continual delivery, collaboration and support to ensure a safe, secure, compliant platform, along with enhancing user experience across its broad customer base.
This role will develop, implement, and maintain enterprise-scale ServiceNow solutions across various modules.

Leveraging various principles, this role will ensure smooth deployments, manage processes, and collaborate with stakeholders to deliver seamless, impactful solutions.

What You’ll Bring

• Provide leadership in the administration and maintenance of the ServiceNow platform, ensuring technical support including triage, analysis, service restoration, request fulfilment, defect fixing and minor enhancements of the ServiceNow platform driving optimal health, compliance, and performance.
• Implementing platform upgrades, releases, patches & hot fixes across ServiceNow environments according to the implemented SDLC best practice framework ensuring environments are controlled and auditable throughout the development and testing cycles.
• ServiceNow Certified System Administrator essential.
• ITIL Certification required.
• Minimum of 4+ years' experience in the administration / configuration/Upgrades of ServiceNow

Eligibility

• Ability to obtain and maintain national police check.
• Australian Citizenship is a condition of eligibility.
• Ability to obtain and maintain a Baseline security clearance with the ability to obtain and maintain a higher clearance if required by the Agency.

Our Benefits

• Ask us about our 2026 salary increases, annual performance reviews and superannuation employer contribution of 15.4%.
• Salary packaging (also known as salary sacrifice) is available.
• Annual Christmas closedown– with no leave deduction!
• Our Wellbeing Sessions & Employee Assistance Program will give you the best opportunity to balance work and life
• Work From Home & Attractive Flexible Working Arrangements: All staff can apply for flexible work arrangements that offer a range of options for how, when and where you work.
• Collaborative workspaces with new technology available within central locations.
• Generous leave opportunities including Parental (primary & secondary), compassionate, Aboriginal & Torres Strait Islander Leave, Cultural, Emergency Response, Defence.

Additional Information

The position maybe filled in Brisbane, Sydney or Canberra. To apply, submit your resume and a cover letter.

Please contact the recruitment team at [email protected] with queries relating to the application process.

Order of Merit: Applicants rated as suitable will be placed in a merit pool that may be used to fill similar ongoing or non-ongoing positions throughout the Agency for up to 18 months.

Closing Date: 11 July 2025, 11:00pm

Salary: This role offers between $120,486 - $137,417 plus 15.4% superannuation depending on skills and experience.