Talent International is currently recruiting for an APS4 Planner x 3 to work for the Federal Government based in Wollongong, Parramatta & Penrith. The position is a 12-month contract role with the possibility of extension. The role pays $43.82/hr + Super.

7.6 hours per day and 38 hours per week

The role is a team membership position that will work within defined parameters relating to the team's area of responsibility. The role is accountable under general direction to undertake moderately complex activities and tasks within established procedures and guidance.

The role will apply well-established policy, principles, practices and procedures to achieve outcomes that supports and contribute to the client's objectives.

The position provides operational and administrative support that is informed and directed by sound knowledge in service delivery areas and undertakes some research and analysis activities.

Responsibilities of the role include, but are not limited to:

• Analysing participant records using a range of policies, practice guidance and legislation to make funding decisions in relation to participant plans to help reduce overspending
• Working with participants and their representatives via telephone communication, to identify current circumstances and spending patterns
• High-quality record keeping, including competency with IT systems, adhering to process guidelines and standard operating procedures
• Research and review decisions and manage moderately complex cases with the assistance of staff at a higher classification level
• Completing administrative and data entry tasks relating to participants
• Contributing to the achievement of key performance indicators, including planning targets
• Key skills required include communication and interpersonal skills

(NOTE: The key responsibilities of the role are based on current priorities and may change over time)

Essential criteria

• Strong communication and interpersonal skills (written and verbal)
• Ability to manage difficult conversations
• Competent IT and data analytical skills
• Time management and ability to prioritise and manage workload
• Work independently but also able to work effectively in a team
• Ability to manage multiple participant records at once
• Must be able to work from the office during the training period

Desirable criteria

• Background in disability sector, or related field
• Background in customer service-related roles

If you are interested in this role, please APPLY NOW by submitting your resume in MS Word Format. For further information, you may contact Uvez Ahmed on 0480 806 154 / [email protected] for a confidential discussion.