About Us:

Established in 2000, National Storage is one of Australasia’s largest and most innovative self-storage providers, offering tailored solutions across more than 270 centres across Australia and New Zealand.

As an ASX 200 company, we prioritise our people and customers – key drivers of our continued success. We are proud to be the first publicly listed, independent, and fully integrated owner and operator of self-storage centres in Australia. Our comprehensive offering includes self-storage, business storage, climate-controlled wine storage, vehicle storage, trailer hire, records management, packaging, insurance, and a range of other value-added services.

Backed by a strong growth strategy and a clear vision for the future, we’re committed to attracting and retaining passionate individuals who want to be part of a dynamic, customer-focused business shaping the future of storage.
If you are looking to be part of a great company doing great things, we’d love to hear from you!

About the Role:

Based in Perth on a permanent full-time basis, we are seeking a genuinely passionate and motivated Operations Manager to lead several of our northern Perth centres. Reporting to the State Manager of WA, you will join a team of collaborative and supportive Operations Managers across the state, working together to drive performance of each self-storage centre in your operational area.

This is a role that demands exceptional leadership - you will be responsible for managing and leading the human, physical, and financial resources of your centres on a day-to-day basis, ensuring consistent operational effectiveness and excellence across the board. Just as importantly, you will foster and nurture a safe, happy, and productive working environment, maintaining full compliance with company policies and procedures as you lead your teams to success.

If you are a dedicated and well-rounded leader who is enthusiastic about joining a high-performing and supportive team, this is your opportunity to apply your skills in a fast-moving, dynamic, ASX environment.

Key responsibilities include:

• Lead, motivate and manage effective Centre teams to achieve optimal sales objectives, customer service levels and set business objectives
• Overall responsibility for achievement of financial budgets and profitability of all Centres in your operational area
• Ensure your Centres are achieving across financial performance metrics, including sales and KPI targets
• Provide coaching, guidance and feedback to continually develop Centre teams
• Oversee and ensure effective resourcing and recruitment of all Centre teams
• Provide accurate and timely reporting to Management on Centre activities and performance
• Ensure all Centres are compliant with Work Health & Safety regulations and requirements

About You:

• Strong leadership and people management skills and a strong understanding of how to build and maintain a great team culture
• Minimum 2 years’ demonstrated success in an Operational/Area Management role in a medium-large organisation or similar
• Previous experience in the recruitment and development of sales people
• Previous experience in the retail space is highly advantageous
• Strong financial and business acumen
• Ability to effectively coach and mentor team members, with a sound understanding of best practice performance management
• The ability to build trusting and authentic relationships with internal and external stakeholders
• Excellent communication skills across all levels of the organisation
• High level of organisational skills with the ability to self-manage time and work under pressure to meet deadlines
• Ability to analyse complex financials and develop effective reports
• Ability to think analytically and develop effective strategies
• Willing to travel to centres in your operational area at minimum once per month.
• Based in northern Perth
• Good knowledge of Work Health & Safety regulations

Benefits of working with us:

• Permanent role with an industry leader and ASX 200 listed company
• Structured training with a continued focus on development
• Generous Company Paid Parental Leave
• Discounts on a range of storage services including units and merchandise
• Unique wine offers and discounts through our subsidiary company Wine Ark
• 24-hour wellbeing support for you and your family through our Sonder partnership
• Reimbursements for approved wellbeing services under our WellNS Wallet Program
• Exclusive discounts on a range of leading retailers, hotels, restaurants and more
  
  

Please be aware that applicants may need to undergo pre-employment checks, including reference, medical, and, with consent, police background checks. Having a criminal record does not automatically disqualify you from applying; each application will be reviewed individually. Only candidates with the right to work will be considered for this position.

This role is being filled directly by National Storage, so agency submissions will only be considered if requested.