Are you an experienced clinician ready to lead a dynamic, trauma-informed counselling team supporting carers across Australia? This is an exciting opportunity to guide a dedicated team of practitioners in delivering brief interventions and therapeutic support in a person-centred, strength-based model.

About the Role:
Reporting to the Practice Manager, the Counselling Lead will provide clinical oversight, operational guidance, and day-to-day support to a team of qualified counselling professionals delivering phone-based services nationally. This role includes both leadership responsibilities and the opportunity to hold a small clinical caseload.

Operating nationally from 8:00am to 8:00pm, this service supports carers and family members of people affected by mental health challenges, disability, or challenges faced by ageing.

The Counselling Lead role is offered over two shift options:

• 8:00am – 4:00pm
• 12:00pm – 8:00pm

You’ll be instrumental in supporting clinical quality, developing team capacity, and maintaining best practice standards in line with contract requirements and sector expectations.

Key Responsibilities

• Provide day-to-day clinical supervision, coaching, and leadership to a team of counsellors.
• Oversee shift operations, workflow allocation, and service delivery to meet KPIs.
• Contribute to strategic and operational planning and ensure quality assurance standards are met.
• Support ongoing learning, professional development, and team wellbeing.
• Liaise with stakeholders, escalate clinical or operational concerns, and contribute to continuous improvement.
• Maintain a small caseload as needed.
• Ensure compliance with child protection, domestic violence, and mental health legislation.

About You You're a natural leader with strong therapeutic foundations and experience guiding others in delivering impactful, person-centred services. You thrive in a remote work environment and are passionate about improving outcomes for carers and their families. You are able to travel to Sydney two Thursdays per month and can participate in a full-time 5 week in-person induction.

To be successful, you will have:

• Relevant qualifications in Counselling, Psychology or Social Work, and current professional registration (e.g. ACA, PACFA, AASW, AHPRA, FDRP).
• Experience in a leadership or supervisory role, with a minimum of 3 years supporting clinical teams.
• Understanding of digital service delivery and brief intervention models.
• Strong working knowledge of relevant legislation including child protection, DFV, and mental health frameworks.
• High-level communication, organisation, and relationship-building skills.
• Confidence using CRM systems and Microsoft applications.
• Cultural responsiveness and experience supporting First Nations and CALD communities.
• National Police Check and Working with Children Check (or willingness to obtain).

Desirable

• Qualified Clinical Supervisor or currently working toward this.
• Experience moderating online forums or digital communities.

What’s On Offer

• Nationally-reaching, trauma-informed service with meaningful impact.
• Flexible, work-from-home environment.
• Supportive team culture with ongoing professional development.
• The chance to lead a skilled team making a real difference in the lives of carers.

Join Us:
If you are passionate about supporting recovery and healing for those impacted by domestic, family, and sexual violence, we encourage you to apply for this rewarding opportunity.

To apply hit APPLY NOW as we will be shortlisting for this position soon.

For a confidential discussion OR to find out more about the role please call Ally Fava on 0482 182 603, or Connect on LinkedIn to stay up to date with all our vacancies