Case Manager

For all people in Australia living with mental health and wellbeing challenges to live a life that is meaningful to them.

Position Details

• Permanent Part Time (0.8FTE) Position
• Classification: SCHADS Level 4 with a salary range of; $85,205 - $91,686; per annum pro rata + Superannuation
• Salary packaging arrangements providing tax benefits available for living and entertainment expenses increasing your take home income where part of your wage is paid tax free each pay, savings thousands in tax each year
• Location: Mascot, NSW

About your new role

The STSH team works closely with the Sustaining Tenancies Team - Homes NSW located in the Strawberry Hills Housing office assisting tenants to access support, brokerage, advocacy, and other services. Using a shared-care approach, we work with organisations around the region to support people at risk of homelessness to help maintain their tenancy and improve wellbeing.

Case Managers will collaborate with consumers to develop, coordinate and implement case management plans that guide consumer's support. Case Managers refer and facilitate access to integrated services that focus on consumers progressing towards consumer identified needs, and improved health and wellbeing outcomes alongside specialised services.

Support includes coordinating care with consumers, families and external stakeholders to navigate systems, services, and connection with supports available to them. Case Managers will build and maintain professional relationships with stakeholders and community partners to facilitate holistic care for people accessing the service.

About Neami National

We're Neami. We're big believers in everyone having the opportunity to live a full life. We support people to achieve wellbeing and mental health outcomes that matter to them. We provide services across Australia for mental health and wellbeing, housing and homelessness, and suicide prevention.

For some people, this means having a stronger sense of self. For others, it may mean nurturing relationships or building the confidence to tackle tomorrow. We support people to improve their quality of life in a way that suits them.

We're proud to support 34,000+ people living with mental health challenges each year across Australia and offer services over 40 different Indigenous lands.

Values

Together with our vision and purpose, our values define who we are and guide the way we operate. They are fundamental to our identity, and we align all our actions with them.

• Connecting
• Collaborating
• Learning
• Belonging

What will Neami offer

• Generous leave entitlements including paid parental leave, Gratis Leave and Wellness leave
• Professional development through regular practice development sessions and coaching with your supervisor
• Ongoing extensive in-house Learning and Development programs to encourage learning and skill-building
• Employee Assistance Program (EAP) through TELUS - providing holistic health and wellness supports and resources to Neami staff and their immediate family
• Flexible work arrangements are available for maintaining your work-life balance
• 17.5% Annual Leave Loading

What you will bring to the role

• Collaborate with the consumer and relevant parties (e.g. medical professionals, government services, community service providers), to evaluate a consumer's needs, wants, and goals in a holistic manner to formulate an individually tailored case plan. This could include considerations of mental health, AOD, legal, family, and physical health issues.
• Ensure that trauma-informed care is provided to the consumer.
• Identify and regularly review the consumer's development towards identified needs.
• Apply de-escalation and emotional regulation skills to support consumer and own/colleagues' safety and/or escalate to relevant services where appropriate.
• Advocate for appropriate care to be provided to consumers by other services.
• Recognise and coordinate the specific needs of consumers and the complexities in the context of their support, such as those impacted by challenges with their mental health and wellbeing, substance use, experiences of family and domestic violence, behaviours that impact safety and socio-economic vulnerability.
• Provide case management and care coordination including working with other community partner organisations to deliver best possible comprehensive service to consumers.

What the role requires

• Nationally Coordinated Criminal History Check (police check) - disclosable outcomes considered
• Current Working with Children Check - required before commencement of work
• Current Australian drivers licence and access to a car
• Australian working rights

How to apply

The terms and conditions of the role are listed in the attached position description (please select paperclip icon).

To apply for this position, please:

• Click the 'Apply' button where you will need to create a username and password
• Upload your resume and cover letter

When applying for this position, you are asked to tell us about your previous work experience, your suitability for this role and your answers to any target questions (where asked). Please include in your application how you would prefer to be contacted (whether via email, text or phone call).

If you are excited about this role, but only meet some of the requirements, we encourage you to call or email us to talk about this opportunity. We're passionate about creating opportunities and supporting professional development.

If your application is shortlisted:

• We may invite you to have an informal phone conversation to discuss the role and get to know more about your experience and interest and answer your questions
• We may invite you to an interview (which may be in person or conducted online via Microsoft Teams) with up to three panel members from Neami

If you have any further questions regarding this role which are not addressed in the job advertisement or position description, or if you require any adjustments to participate in the recruitment process, please contact:

Josie Galeng, Service Manager - STSH Penrith Sustainable Tenancies in Social Housing - [email protected]

If you have any technical issues when applying for this role, please email [email protected] for assistance.

Applications Close: 30 June 2025

Be Yourself -Neami values and celebrates diversity including multidisciplinary teams and the unique backgrounds, experiences and contributions that each person brings to our community. First Nations people, those identifying as LGBTQIA+, people with disabilities and culturally and linguistically diverse people are encouraged to apply. Our aim is to create a workforce that is accessible, inclusive and reflects the community in which we live.

Neami is committed to the safety and wellbeing of children and young people. We commit to providing accessible and safe physical and online environments for all children and young people. Click Here for full statement.