About the Company

Davidson has proudly partnered with a reputable government agency to assist them in sourcing a Transition Manager.

About the Role

The Transition Manager will be accountable for leading the successful transition of multiple enterprise technology solutions into the new operating environment. This includes:

1. ServiceNow ITSM (IT Service Management)

2. ServiceNow FSM (Field Service Management)

3. ServiceNow Swap & Go

4. SAP S/4HANA (Logistics and Asset Management)

Key responsibilities:

Strategic Transition Leadership

• Develop and manage a unified transition strategy and readiness roadmap
• Coordinate go-live planning and post-go-live transition activities
• Identify and mitigate risks to service continuity during the transition

ServiceNow Transition Management

• Oversee the transition of ServiceNow ITSM, FSM and Swap & Go solutions into the organisation's operational environment
• Ensure ServiceNow support models, SLAs, escalation paths, and platform governance are in place

SAP S/4HANA Transition Management

• Manage the transition of SAP-enabled logistics and asset management processes into BAU
• Ensure SAP system readiness, data integrity, and integration with ServiceNow workflows

Cutover and Hypercare Planning

• Lead the design and execution of cutover and hypercare support models
• Establish support coverage, issue resolution pathways and ownership for early life support

Knowledge Transfer and Operational Readiness

• Deliver structured knowledge transfer plans to operations, support, and IT teams
• Validate training outcomes and handover readiness for all impacted teams

Stakeholder Engagement & Reporting

• Provide regular progress updates to the Program Steering Committee and PMO
• Engage cross-functional teams, vendors, and operational leaders throughout the transition

About You

• Demonstrated experience in transitioning enterprise platforms to BAU, including ServiceNow and SAP S/4HANA
• Experience managing operational handovers, support models, and organisational readiness
• Strong project management and stakeholder engagement skills
• Proven ability to work across IT, logistics, support and field-based operations
• Strong understanding of ITIL service management frameworks

The Benefits

• Competitive day rates
• 6-month initial contract with view to extend
• Hybrid working arrangements

Please apply with current resume in Microsoft Word format only (.doc or .docx). If you would like to have a confidential discussion, please contact Maaz Mian on [email protected], quoting reference JN -062025-40643. Want to know more about Davidson? Visit us at www.davidsonwp.com