Customer Service Representative – Inbound Calls
Full-time role

2 days work from home 3 days Brisbane CBD offices Are you a passionate people-person who thrives on helping others? Do you enjoy providing exceptional customer experiences and making a real difference in the community? If so, we want to hear from you!

About the Role

As a Customer Service Representative, you will be the first point of contact for inbound enquiries, providing timely, empathetic, and knowledgeable support to both current and potential members. You’ll play a crucial role in onboarding and assisting customers, ensuring they receive the best service possible to meet their individual needs. You will be assisting and advising clients to access and navigate services, with the additional future goal of broadening their reach to support the Aged Care Community.

What’s in it for You?

• Great permanent salary package of $76 148.80 including your superannuation
• Comprehensive training and ongoing development opportunities to set you up for continued success
• 2 days working from home, 3 days working in our client’s CBD based offices, conveniently located near rail and bus hubs & close to Queen Street Mall
• Thrive in a dynamic and fast-paced environment where no two days are the same, where you’ll be taking approximately 25 inbound calls per day; average call time 15 to 20 minutes, including follow up calls
• Take on a role that challenges you to think critically, build relationships, and provide meaningful community support
• Be part of a purpose-driven community focused organisation that positively impacts people
• Join a supportive and engaging team that values collaboration and care
• On site role, after you meet 3 month probation, 3 days in the offices, 2 days work from home.

What You Bring to the Role:

• Proven experience in a contact centre / call centre environment, with a passion for providing efficient customer service
• Critical thinking skills, to quickly analyse, source and provide accurate information efficiently, to provide clear, well-reasoned solutions to clients over the phone
• A positive and energetic personality, with a strong desire to help others effectively with respect and empathy
• Initiative and problem-solving skills, with the ability to think critically
• Confidence in making recommendations and working in a dynamic environment
• Strong soft skills, including empathy and active listening
• Experience in Aged Care, Financial Services, NDIS or other service-oriented industries (highly desirable)
• Proficiency with a range of technologies and MS Office and CRMs, with the ability to work concurrently, in real-time on multiple screens
• Adaptability, flexibility, and a sense of fun!
• Excellent written and verbal communication skills with the ability to build rapport
• ID requirements – Current Driver’s License and Passport – to enable Police Checks

If you are looking for a role where you can make a real difference while enjoying a vibrant and engaging team culture, apply today!

Hinchen Recruitment Group is a team of experienced industry recruiters who offer a highly informative honest process, where our genuine goal is to provide a quality & valued service. One that is respectful to all & is as transparent as possible. Confidentiality is assured with all applications, with your privacy our utmost priority.

Acknowledgement of Country: Hinchen Recruitment Group pay our respects to the Traditional Owners of country throughout Australia. We pay our respects to Elder’s past and present and acknowledge the valuable contribution Aboriginal and Torres Strait Islander people make to Australian society.