Pool Ref No: PA2523VCA

Salary/Level: Level 2, $1,025.70 - $1,085.60 per week pro rata plus 12% Superannuation (25% loading applies for casuals)

Tenure: Fixed-term or casual, Part-time (0.4-0.7 FTE) or Casual

Location: Ningaloo Coast, Western Australia

Exmouth is one of the few areas in Australia that can boast the Reef to Range experience. Adjacent the Cape Range National Park, the diving and snorkelling paradise of Ningaloo Marine Park attracts thousands of tourists every year.

We are seeking to establish a pool of suitable candidates for the role of Visitor Centre Assistant. If you have experience in retail management, customer service and/or the tourism industry, we would love to hear from you!

Reporting to and under the direction of the Manager Milyering Discovery Centre:

• Disseminates information and provides direction and interpretation to the visiting public relating to the Exmouth National Parks and the Ningaloo Coast World Heritage Area.
• Provides information to the public on visitor risks associated within the Exmouth National Parks and the Ningaloo Coast World Heritage Area.
• Assists and supports the daily operations of the Milyering Discovery Centre, Milyering Retail outlet, Park Entry station and Coral Bay Information Centre.
• Participates in gaining an understanding of district parks and visitor service, conservation and marine programs to improve understanding of the role in providing information to visitors.

At Level 2.1 the employee is competent and undertakes under limited supervision the role of a host, guide and revenue collection.

At Level 2.2 the employee is competent and undertakes the role of a host, guide, revenue collection or supervised marketing/retail assistant.

At Level 2.3 the employee is competent to undertake the role of a Level 2.2 and in addition is competent and undertakes the role of marketing and/or retail duties.

At the Department of Biodiversity, Conservation and Attractions (DBCA), we have adopted Leadership Expectations which provides a common understanding of the mindsets and expected behaviours required of all our employees and the public sector. In this role, you will demonstrate Personal Leadership to help drive positive change.

The successful applicant will be required to possess or obtain a current Working With Children Check and a current and satisfactory National Police Check prior to commencement.

Application Instructions:

To allow the selection panel to make an accurate assessment of your application, please submit the following:

• A covering letter.
• A written response addressing the three (3) requested criteria below (in no more than three (3) pages).
• A current CV, including the details of two referees with one being a recent or current manager/supervisor.

Selection Criteria

1. Experience (AWU L2.3 and 2.2) or interest (AWU L2.1) in working in a customer service environment and ability to participate in activities related to promoting a nature-based tourism experience.
2. Experience in information dissemination, money handling, EFTPOS and retail sales.
3. Knowledge of the natural environment and familiarity with the Exmouth National Parks and Ningaloo Coast World Heritage Area.

Please click “Apply” and you will be redirected to the WA Government Jobs Board website at https://search.jobs.wa.gov.au/ where you can submit your application online.

For further information on the Department of Biodiversity, Conservation and Attractions, please visit https://www.dbca.wa.gov.au/.

For further job-related information, please contact Paula Hart on 0497 839 706.

Closing date: Friday, 4 July 2025 at 12 noon AWST (2pm AEST). No late or pro forma applications will be accepted.