Are you a detail-driven admin professional with a passion for education? Join our Digital Learning team as a Learning Support Officer for Short Courses, where you'll play a key role in shaping the experience of working professionals and career-focused students enrolled in our micro-credentials and professional certificate programs.

These short courses help engineers upskill, stay ahead of industry developments, and meet professional development requirements and you’ll be the driving force behind their smooth delivery. From enrolment to course completion, you’ll be the friendly, organised, and solutions-focused support person our learners rely on.

This is a fast-paced, ever-evolving role that’s perfect for someone who thrives in dynamic environments, embraces change, and enjoys testing out new ways to support students and improve processes. So, if you want to contribute to the professional growth of engineers around the world we’d love to hear from you.

What you’ll be doing:

• First point of contact for student enquiries – you’ll provide timely and professional support for current and prospective learners
• Support the student journey – guide students through registration, enrolment, webinar access, all the way through to course completion
• Coordinate course delivery – schedule webinars, liaise with lecturers, upload and share materials, and issue completion certificates or digital badges
• Maintain accurate records – update student and course data in the LMS and CRM systems
• Monitor student progress – help identify underperforming students and step in to support them to succeed
• Collaborate with international teams – coordinate offerings and schedules across global time zones
• Champion quality delivery – work with the Digital Learning Manager to ensure every course meets our high standards in the growing micro-credential space
• Train others – support lecturers and students in using webinar tools like BigBlueButton and Teams
• Stay adaptable – contribute to evolving processes and continuous improvement initiatives

What you'll bring:

• Minimum of 2 years’ experience in administrative or student support roles (ideally in education or training but not essential)
• A passion for lifelong learning and helping others succeed
• Strong written and verbal communication skills
• Excellent organisation and time management – you're the kind of person who always knows what’s next
• A customer-first approach and ability to manage multiple priorities with ease
• Keen attention to detail, ensuring accuracy in communications and data
• A collaborative, can-do attitude with the confidence to work independently
• Tech savvy – confident with MS Office, Moodle (or similar LMS), and comfortable picking up new tools quickly

A background in education is not essential for this role. We’re looking for someone with the right attitude. If you enjoy helping others succeed, thrive in customer-facing roles, and are naturally organised and proactive, you’ll fit right in. What matters most is your desire to support the growth and development of others.

About EIT

The Engineering Institute of Technology (EIT) is one of the only institutes in the world specialising in engineering education and training. We deliver industry driven professional certificates and accredited Diplomas, Advanced Diplomas, Undergraduate Certificates, Graduate Certificates, Bachelor Degrees, Master Degrees and a Doctor of Engineering to both domestic and international students via our unique online and on-campus delivery methodology.

With offices in Australia, UK, USA, and South Africa and an ever-growing portfolio of courses, we are experiencing a period of strong growth and continued development. Our head office is located in West Perth close to multiple public transport alternatives and at walking distance from great cafes. We also have campuses in Melbourne and Brisbane, with further expansion plans into other exciting locations.

Why Join Us?

Work-Life Balance: We understand that life can be hectic, and we want to ensure that you have the flexibility you need to thrive both personally and professionally. To help with this balance, we offer 4 days of study leave so you can thrive in your career and with your education.

Professional Growth: As an educational institution, we believe in the power of lifelong learning. You'll have abundant opportunities to enhance your skills and knowledge through seminars, workshops, and various professional development initiatives.

Employee Wellbeing: Your wellbeing matters to us. That's why we provide access to confidential counselling services through our Employee Assistance Program. We also make sure you’re in safe hands while you’re at work, with our leadership team currently undertaking mental health first aid training.

Inclusive Culture: At EIT, diversity, equity, and inclusion (DE&I) aren't just buzzwords – they're integral to who we are. We're proud to be registered with the 'Welcome Here' project, showing our commitment to supporting the LGBTQIA+ community. We also offer scholarships to encourage women in STEM fields and our EIT Equity & Diversity Bursary supports less privileged and underrepresented communities, ensuring that everyone has equal access to opportunities for success.

End-of-Trip Facilities: To support our employees' active lifestyles, we offer end-of-trip facilities. Whether you're cycling, jogging, or hitting the gym, our facilities are designed to make juggling your health and work as easy as possible.

*This is what our current staff have to say about working at EIT:

“EIT is a great place to work and the future seems exciting.”

“I feel I'm in a company with great values, vision and opportunities, I think everybody can see it and feels the same way.”

“Been brilliant, lots of opportunities for taking on leadership roles, ideas are listened to and developed with manager, look forward to being with EIT now and into the future.”

“Overall EIT is a great workplace and employees are valued. There is a vision in place and it's great to see the company taking active steps to fulfil that vision”

“I really enjoy my job, it's fulfilling and challenging and has given me amazing opportunities to improve my own skills and contribute to real world change and growth.”

*comments are from the 2024 Staff Engagement Survey

Equal Employment Opportunity:

EIT embraces and values a diverse workforce. We are an equal-opportunity employer and recognise that an inclusive and diverse workforce is key to building the best team environment and achieving positive business outcomes.

First Nations people, those identifying as LGBTQIA+, people of all ages, with disabilities and culturally diverse people are encouraged to apply.