Community Based Support (CBS) is a not-for-profit Tasmanian organisation delivering aged care and disability services, to enable people to live safely in their homes and enjoy access to the community as they wish. Our work ensures quality of life is enhanced by providing a range of support services that are tailored to meet individual needs and goals to maximise independence.

Service Delivery Coordinator – Support at Home

Permanent Full Time

(part-time may be considered for the right candidate)

The Service Delivery Coordinator is responsible for the coordination of CBS services and supports delivered to clients receiving funding from a range of Commonwealth and State Government sources. These may include Home Care Packages (HCP), Commonwealth Home Support Program (CHSP), Home and Community Care (HACC); Veterans Home Care (VHC); Hospital Patient Sitting (Royal Hobart Hospital - RHH) and the National Disability Insurance Scheme (NDIS) – in addition to self-funded clients.

The coordinator ensures clients receive a high standard of quality care which is delivered in line with CBS and external regulatory and legislative obligations. The coordinator also supervises a team of staff who provide supports to clients in home care, community, hospital and centre-based settings.

Core Responsibilities

Coordinate the effective and efficient provision of CBS-delivered supports and services to clients, within budget and according to legislation and funding body guidelines

Undertake home visits with clients to ensure their needs and requirements continue to be met

Manage client complaints and concerns with care and discretion, seeking timely and mutually successful resolutions

Respond to and manage client and staff hazards and incidents, to ensure the safety and wellbeing of CBS clients and staff

Ensure client files, records and plans are maintained in an appropriate and timely manner

Lead a team of field staff including provision of ongoing feedback and support, lead team meetings, performance oversight and annual performance reviews

Assist in the recruitment of Field Workers including leading interviews, induction and onboarding

Lead through CBS values with a focus on staff and client health, safety and wellbeing

Participate in after-hours on-call duties as per the rotating roster shared across the service delivery team

Why join CBS?

Ongoing support, supervision, and opportunities for career advancement

A values-based team led through a supportive management culture

FREE onsite parking

Sector-leading contemporary systems and infrastructure

A generous salary package of up to $18,550 per year, which lowers your taxable income and increases your take-home pay

What you bring:

Certificate III (or higher) in Individual Support, Community Services or other relevant field

A minimum of 2 years’ experience working with a community services environment, ideally including within aged care services

Demonstrated knowledge of, and appreciation for, the range of support needs of aged care or disability clients seeking to maintain their independence and continue living in their own homes

Experience working with clients and families to access relevant services including advocating on their behalf where appropriate.

Prior experience in supervision / coordination of teams and individuals (desirable) or, in mentoring and developing less experienced colleagues

A strong understanding of the aged care systems including the Aged Care Charter of Rights, the Aged Care Principles and Standards and consumer-directed care principles

An unrestricted Australian Driver’s License

Maintain a Working with Vulnerable People Registration, including NDIS Endorsement

Maintain a National Police Check satisfactory to the requirements of the role Adhere to CBS annual vaccination requirements – including, but not limited to, influenza and COVID-19.

To apply:

With guidance from the Position Description and by addressing the Selection Criteria, please let us know why you are the right person to fill this role (maximum two pages).

For further information and to obtain a copy of the PD please contact Emma via email at [email protected]

Closing date:

Monday 16th September 2024 – however, please note shortlisting will take place throughout the advertising period.

For more about Community Based Support, check out our website: https://www.cbsaust.org.au/

Community Based Support is an Equal Opportunity Employer