Competitive hourly rate with shift penalties and overtime opportunities

4 days on, 4 days off rotating 12-hour shifts (6am–6pm / 6pm–6am)

Comprehensive training provided; no prior fire industry experience required

Short Description:

Join the team in Jandakot as a Call Centre Officer/Monitoring Operator. This role offers a structured 4 on / 4 off rotating roster, competitive pay, and a supportive work environment.

About Our Client:

Our client is a global leader in fire protection and security solutions. With over 200 years of history, providing essential systems and services, including fire detection and suppression, to clients across Australia and beyond.

About the Position:

As a Monitoring Operator, you will:

Monitor alarm systems across WA, VIC, ACT, and NSW

Book after-hours jobs and dispatch technicians nationwide

Handle inbound and outbound calls, performing basic troubleshooting

Ensure all alarms and calls are actioned promptly

Maintain professional communication with internal and external customers, including Emergency Services

Support various business areas, including Customer Service

Perform customer verifications and resolve complaints as per procedures

Key Responsibilities Include:

Actioning all alarms and calls in accordance with Response Centre procedures

Communicating effectively with internal and external customers

Scheduling and dispatching technicians to customer call outs

Maintaining a reputation for caring and professional service

Skills and Experience Required:

Strong customer service experience, preferably in monitoring or emergency call centres

Excellent interpersonal and communication skills

Proficiency with technology and quick adaptability to new systems

Ability to work rotating 12-hour shifts (6am–6pm / 6pm–6am)

National Police clearance or ability to obtain

First Aid qualification or ability to obtain

Benefits:

Permanent position with a supportive team

Excellent work-life balance with a 4 on / 4 off roster

Competitive hourly rate with shift penalties and overtime opportunities

Employee assistance programs

Apply Now:

Click on the apply button or for more information contact:

Name: Rebecca Ross

Phone: (02) 4927 7766 or Email: [email protected]

Job Order Reference Number: 7019J202573479