Welcome to W Cosmetics, your gateway to a world of beauty! Our mission is to offer beauty seekers of all ages, genders, and backgrounds a one-stop-shop experience in our Beauty Wonderland. We pride ourselves on curating a diverse range of the most unique and sought-after products from the global beauty industry, with a special focus on the latest trends from Japanese and Korean cosmetics.

W Cosmetics is looking for an experienced retail leader to lead the team for our new Warringah Mall store!

Key Responsibilities:

· Ensure the smooth and efficient daily operation of the store.

· Engage and motivate staff to achieve KPIs while delivering exceptional customer care.

· Develop and implement merchandising strategies and updates.

· Coach and mentor your staff on customer service standards and product knowledge.

· Address customer complaints or inquiries, documenting and reporting issues to HQ.

· Recruit, select, onboard, and train employees while conducting performance appraisals and implementing performance improvement plans as needed.

· Maintain up-to-date staff documentation and performance reviews.

· Manage the weekly roster and oversee fortnightly payroll timesheets.

· Prepare and submit weekly and monthly reports and analyses to senior management.

· Oversee inventory management, forecast sales trends and plan upcoming promotions by determining required stock quantities.

· Ensure all operational and merchandising standards are being upheld.

· Uphold visual merchandising standard and implement VMD (visual merchandise delivery), to ensure all products and presented in the correct Visual Merchandising Standards.

· Regularly tour the sales floor, engaging with staff and customers to identify and resolve immediate issues.

· Liaise with third-party suppliers and shopping centre management.

The ideal candidate will have:

· Proven experience in retail management.

· Strong leadership skills with the ability to motivate, inspire and develop a team.

· Ability to drive sales and meet performance targets.

· Ability to manage and resolve customer complaints or issues effectively.

· Excellent communication and interpersonal skills.

· A focus on the delivery of a luxurious client experience and quality customer service.

· A high degree of professionalism and maturity in all aspects of your duties.

· Outstanding personnel image and presentation standards in line with W Cosmetics guidelines.

Why Join Us?

· Be part of a growing brand with a significant influence in the Australian beauty market.

· Work in an exciting and innovative environment where your passion for beauty is celebrated.

· Opportunities for professional development and career advancement.

· Employee discount on our range of beauty products.

· Performance-based store commission available.

If you're ready to embark on a journey with us and help bring the best of global beauty to our customers, apply today!