About Grace Information Management

Grace is Australia's leading services company, committed to excellence and passionate about our people. With over a century of experience, we've established a reputation for delivering outstanding service in information management.

About the Role
As a valued member of the Grace Records Management team, you will deliver exceptional customer service and account support to some of Australia’s top organisations and government agencies. Your role will be key in ensuring seamless, secure, and efficient handling of our clients’ vital records.

Key Responsibilities:

Collecting and delivering client records and information

Responding to customer service enquiries

Maintaining high-quality service for key accounts

Ensuring secure handling, delivery, and storage of client records

Processing document requests and managing sensitive information

Using scanners, PCs, and other relevant technologies

About You
To be successful in this role, you will bring:

A current car licence (minimum requirement)

Strong customer service and communication skills

Confidence when engaging with clients at all levels

A reliable and hardworking nature

A neat, professional appearance and physical fitness for manual tasks

Basic computer literacy

Previous warehouse or transport experience (advantageous but not essential)

Flexibility with work hours and a collaborative approach to teamwork

What We Offer:

Full training provided

A supportive and professional team environment

The chance to grow your skills in a respected and secure industry

A fantastic employee reward and recognition program, as well as market leading/generous employee benefits including a free Perkbox membership, company paid personal development, access to our confidential EAP wellness program, discount financial products, novated lease salary sacrifice and much more

Our Commitment to Diversity and Inclusion

At Grace we believe in inclusion, we welcome diversity and we are committed to equality. As a company we strive constantly to meet the needs of the corporations and customers we serve. We believe that by embracing a culture of inclusion we become a better place to work and a better company and service partner. We are particularly proud of our Indigenous Participation Plan and welcome applications for employment by people of Aboriginal and Torres Strait Islander descent. We are on a journey, we learn daily, always look to improve and will remain committed to building the best workplace culture we can, so regardless of ethnicity, gender, sexual orientation or disability we encourage you to apply and join us on that journey.

No agencies please. If we feel the need to use an agency, we will be in touch with one.