Life at Vinnies

At Vinnies, we are what we do. We believe in making a difference. We are one of Queensland’s most-loved charitable organisations and are committed to leading with our values and mission at heart. We work together to build a legacy that we can be proud of, supporting those in need within our communities. Our companions are why our journey started, striving to shape a more just and compassionate society. Our employees, members and volunteers are the reason our journey continues, and why we will succeed.

What we can offer you

• Work with a purpose – not your average organisation and not your average role!
• Competitive hourly rate and excellent employment benefits under our Employee Agreement
• Salary packaging arrangements – helping you save on tax
• Access to our Employee Assistance Program – our employees are our most valuable asset
• A welcoming and inclusive environment where you’ll always feel part of a team

The opportunity

As a Contact Centre Operator, you will be responsible for providing high-quality support and services to members of the public as the first point of contact for emergency assistance and support, collection of donations and distribution of welfare items.

A key requirement of this role is to liaise and engage with community members, support workers and other representatives to facilitate the timely and efficient delivery of services and support in accordance with the philosophy of the St Vincent de Paul Society Queensland.

We have several permanent, part-time roles available at Acacia Ridge. These positions require 15-20 hours of work per week, with shifts scheduled between 9:00 a.m. and 2:00 p.m. Various working day options are available and flexible work-from-home arrangements are available after a qualifying period.

To be successful in the role, you will meet the following selection criteria:
• Previous experience working within a contact centre environment, preferably in community services or similar sectors
• Receive, assess, direct and action requests for emergency assistance in a compassionate non-judgmental and compassionate manner
• Previous experience receiving high volumes of calls and ability to consistently maintain professional phone etiquette at all times
• Personal aptitude for ensuring accuracy and attention to detail
• Microsoft Office suite proficiency with intermediate aptitude in Word, Outlook and Excel
• Developed interpersonal, communication and organisation skills and an effective, positive and highly resilient team player.
• Ability to demonstrate genuine respect and empathy for all people, regardless of their situation and circumstances
• Commitment to promoting and creating a safe and positive work environment
• Understand of the commitment to the philosophy of the St Vincent de Paul Society Queensland and an ability to work in accordance with policies and procedures to promote the values and mission of the Society.

Ready to apply? We can’t wait to hear from you.

You can submit your application via SEEK or directly on our careers page!

Having the right people in our team is important to us. Before joining our team, we’ll undertake pre-employment checks including references, a police check, and proof of qualifications.
We are committed to meaningful equity and diversity in our workforce. Applications from Aboriginal and Torres Strait Islander peoples is strongly encouraged. To be eligible for this position you must have an appropriate visa to work in Australia/New Zealand.