Senior Coordinator, Disaster Recovery Capability

SNSW Grade: 9/10
Employment Type: Temporary upto 30 September 2027, Full time (35 hrs per week)
Location: Haymarket, Parramatta or Gosford. In office presence required in accordance with DCS directives (currently 1 to 3 days per week).

Salary range : $126,898 - $152,845 plus 11.5% Super

This role sits within the Service NSW Customer Care and Business Bureau Division in the Disaster Preparation and Recovery team

What Our Team Does
Join our dynamic team dedicated to disaster recovery! We ensure operational readiness, lead insightful After Action Reviews, manage essential recovery assets, deliver impactful training, and engage stakeholders to effectively manage recovery-related risks. Be part of a team that makes a real difference in times of crisis!

Your day-to-day

• Embed processes and procedures to effectively review our disaster recovery activities, identify issues and challenges and provide strategic advice on their resolution
• Manage After Action Reviews in accordance with best practice.
• Manage procurement activities that will support effective service delivery in response to natural disasters and other unexpected events, oversee continuous monitoring and improvement of assets.
• Motivate people to join and remain in the surge workforce, deliver or arrange delivery of essential training, initiate and deliver improvements and enhancements to improve the sustainability, capacity and capability of the surge workforce.
  
  To be successful in this role you will demonstrate:
  
• Leadership: Previous experience leading, coaching and managing a team
• Effective communication skills: Able to consult and negotiating with diverse stakeholders
• Time management: An ability to balance and utilise resources effectively to manage competing demands and ensure action items are delivered on time
• Project management: Skills in managing small project activities and overseeing continuous monitoring and improvement of new initiatives arising from After Action Reviews
• Adaptability:
• Flexibility to respond to unexpected events and changing circumstances.
• Critical Thinking and Problem solving
• : Ability to analyse outcomes and identify areas for improvement as well as address and resolve challenges efficiently
  
  To Apply :
  Please submit your resume (4 pages max) and cover letter (2 pages max) outlining your suitability for the role.
  
  
  
  Salary Grade 9/10, with the base salary for this role starting at $126,898 base plus superannuation
  
  Click Here to access the Role Description.
  
  For enquiries relating to recruitment please contact Jyostna Channamadhvuni via [email protected].
  
  Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.
  
  Closing Date: Monday, 23 June 2025 @ 9.59 am
  
  Careers at Department of Customer Service
  A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.
  
  
  Belong in our diverse and inclusive workplace
  
  The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.
  
  You can view our full diversity and inclusion statement here.
  
  We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact [email protected] or 02 9494 8351.
  
  For more information, please visit
  
  
  Information on some of the different types of disabilities
  
  
  
  Information on adjustments available for the recruitment process