About LifeFul

At LifeFul, we believe every person deserves to live a full, rich, and meaningful life. We work alongside NDIS participants to build capacity, improve independence, and connect with their communities. We also live by our values: Risk. Excellent. Accountable. Live. Initiate. Serve. Team. Innovate. Credible.

PURPOSE

To listen, understand and challenge our clients to live the best life they are capable of, by finding the best pathways to their chosen outcomes. Giving voice to those unable to speak and skills and confidence to those who can.

VISION FOR SOCIETY

A nation that wholeheartedly embraces participation & inclusion in our communities & respect for difference. People with disability are appreciated as a natural part of our diversity

VISION FOR LIFEFUL

A national presence consistently demonstrating our values & where every client sees & believes in their potential & pursues the best life that they are capable of.

About the Role

At LifeFul, our Support Coordinators live and breathe our REALISTIC values. We take Risks to support growth, strive for Excellence in every interaction, and take Accountability for the outcomes we help create. We Live our values with laughter and joy in our work, using Initiative to deliver creative, person-centered solutions. Through genuine Service, we care deeply for our clients, working with Teamwork and mutual respect. We constantly Innovate, adapt, and grow — all while maintaining Credibility by doing what we say we’ll do and following the evidence to support our decisions.

As a Support Coordinator you will:

• Support participants to understand and make the most of their NDIS plans, including budgets and funding categories.
• Connect participants with services that align with their goals, values, and support needs
• Build participants’ capacity to manage appointments, budgeting, and decision-making independently
• Identify and respond to barriers or risks, including crisis situations and complex care needs
• Advocate for participant rights, ensuring their voice drives all support decisions
• Collaborate with carers, providers, and external systems (e.g. health, housing, justice)
• Maintain detailed, accurate case notes and track outcomes in line with NDIS requirements
• Use tools like Care View, and Toggl for documentation, timekeeping, and billing compliance
• Deliver person-centered, trauma-informed, and culturally safe services that meet best-practice standards

Qualifications and Experience:

• The Right to Work in Australia
• 18 Months experience as a Support Coordinator or significant experience in disability and 12 months experience as a Support Coordinator
• Certificate III or above in Individual Support, Disability Support or relevant qualification in social work, community services, or a related field (or equivalent experience).
• NDIS Worker Screening Check.
• Working With Children Check.
• First Aid and CPR Certificate.
• All required NDIS Commision Training Modules
• Full Driving License
• Comprehensive Car Insurance

Personal Attributes you will need:

• Strong alignment with LifeFul’s values and a commitment to NDIS practice standards
• Strong written and verbal communicator who connects easily with others
• Highly organised with excellent time management, literacy, and problem-solving skills
• Proactive, detail-focused, and quick to learn – always looking for solutions
• Passionate about helping others and delivering genuine, participant-focused support
• Confident working independently and thrives in a team environment
• Brings energy, positivity, and a personable approach to all interactions
• Creative thinker who takes initiative and gets results
• Honest, transparent, and values open, respectful relationships
• Takes ownership, stays accountable, and overcomes challenges with determination

Why Join Us?

• Award based Salary
• KM reimbursement
• Excellent Leave options
• Flexible Working – including flexible hours, hybrid and remote working
• Access to Free online training
• Career Growth and Opportunities
• Discounts on Utilities, Shopping and Travel via Employment Hero
• Phone and Laptop
• Recognition and Rewards Program
• Team building Days
• EAP