VOIP Platform Lead

Allura Partners
Sydney, NSW
A$125,000 p/a + Super
Information & Communication Technology → Networks & Systems Administration
Full-time
Hybrid

Posted 4 days ago

IT Operations /VOIP Platform Lead - 125K + Super - VOIP & AWS - WFH/Hybrid

We’re looking for a hands-on IT Operations /VOIP Platform Lead to take charge of our internal systems—specifically focusing on Genesys Cloud (PureCloud) and its integration with Salesforce. This role is ideal for someone passionate about cloud-based infrastructure and seamless tech operations that support our sales and service teams.
What you’ll be doing:

  • Leading the support and optimisation of Genesys Cloud as our core phone and messaging platform
  • Managing and enhancing Salesforce integrations, ensuring a seamless flow between systems
  • Building and maintaining automation scripts and SSO/SAML configurations
  • Owning AWS support tasks, user onboarding/offboarding automations, and key operational reporting
  • Acting as a senior technical resource for cross-functional projects and L3 support

What you’ll bring:

  • Proven experience with Genesys Cloud (PureCloud) and Salesforce administration
  • Strong scripting skills (e.g. Python) and automation know-how
  • AWS support experience in an SME or mid-sized tech-driven environment
  • A user-focused, process-improvement mindset with strong stakeholder engagement skills

About Allura Partners

Sydney, NSW, Australia

This company does not have any further information provided at this time. We encourage you to research the company by searching for them to learn more about the company or role in question before applying.

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