About us

We are the pet lover’s choice! Hanrob are passionate pet people, and we strive to deliver health, happiness, and improved wellbeing to Australian pet families. From humble beginnings at our flagship pet hotel in Heathcote, NSW, we are now the leading professional in the pet service industry.

Our strong and proud history has enabled the acquisition of eight pet hotels, which offer pet boarding, dog training, and doggy day-care. In addition, we offer specialised services in animal transportation; leading the change in animal movements, and vocational education; inspiring the future of professional pet careers.

With 40 years of experience and over 250 powerful pet loving staff, we are making leaps and bounds in the pet industry as we continue to lead the future of pet services in Australia.

About the Job

We are seeking an experienced and enthusiastic people leader with strong pet care/animal handling experience for the position of Pet Welfare Supervisor at our Pet Hotel located at Symonston, Canberra.

This is a permanent part-time position, and the successful candidate will work 30 hours/week with hours being scheduled between 7am and 6pm, Friday-Monday, with the potential to add in a Tuesday or Thursday. Additional hours may be available up to 38 hours/week during peak periods.

This position reports directly to the Pet Hotel Manager and will oversee a team of passionate Pet Care Attendants, having accountability for the overall health of the pets in our care by ensuring pet welfare activities are conducted effectively and efficiently. Leading by example, the Supervisor will focus on the achievement of high-quality outcomes, task planning and allocation, ensure high standards of customer service, and train team members in SOP compliance.

The successful candidate will draw upon their previous work experience as a senior kennel hand or animal attendant or other related fields, to perform critical pet welfare duties including promoting a high level of animal welfare, special feed & medication preparation, as well as securing workplace hygiene/conditions and staff training.

About You

You are a reliable, motivated, and experienced team leader with strong communication skills and empathy for others. You have genuine affection for cats and dogs and are customer focused. To be a high performer in this role, you will have:

• Minimum 2 years’ experience as a kennel hand/supervisor, or animal attendant roles in a medium-sized animal boarding facility.
• Demonstrated 2+ years’ experience in operational supervision/people leadership roles, known for energising and motivating your team through your enthusiastic and structured approach.
• Confidence to provide training and guidance to others, leading by example, and providing positive and constructive feedback to bring out the best in your team members.
• Must be able to work Friday to Monday weekly
• Flexibility to pick up extra shifts during peak periods (school holidays, Easter, Christmas).
• Ability to complete own work at a brisk pace and to required timeframes.
• Ability to assign and delegate tasks and assist others to plan and prioritise their workload.
• Willingness to jump at the chance to help others in your team and get personal satisfaction from seeing others succeed.
• Ability to work independently, and willing to ask for guidance for more complex matters.
• Excellent communication and a positive attitude, who gets job satisfaction from leading others to achieve their individual and team goals.
• Ideally, you've completed Level III or IV certifications in Companion Animal Services, Animal Behaviour & Training.
• Commitment to working safely, and following Standard Operating Procedures.
• Willingness and ability to adhere to Hanrob Pet Hotels' operating procedures and work health and safety requirements at all times.

IMPORTANT: This is an active and physical role working across the Pet Hotel. In addition to basic administrative work, the incumbent will primarily be required to work indoors and outdoors, sometimes in inclement weather conditions, and hands on with cats and dogs, on their feet for a significant portion of their day. They must be able to sit, stand, walk, lift, carry, push, pull, bend, crouch, kneel, squat, reach, stretch, and restrain animals up to 50kg on leads, communicate, speak, and interact with customers, internal and external stakeholders, and members of the public in person, over the phone, and online, and occasionally take difficult conversations, including providing feedback and receiving complaints, in order to perform the inherent requirements of the role.

The Benefits

• Ongoing training and support in a friendly team culture.
• Continuous learning & development opportunities, including significant discounts on formal animal studies through Hanrob College.
• Nation-wide career opportunities for your journey in the growing Petcare Industry.
• Free onsite parking.
• Employee Assistance Program including free confidential counselling.
• Annual Flu Vaccination Program.
• Employee Appreciation Events.
• Employee discounts on a range of Hanrob products and services, including free boarding for your own pets while you’re on holidays!

If you are experienced, enthusiastic, and want to lead a hard-working team of likeminded animal-lovers, APPLY NOW! Applications must include a cover letter explaining why you should be our next Pet Welfare Supervisor. Please also include your up-to-date resume.

Note: Candidates must have unrestricted work rights in Australia in order to be considered for this role or provide evidence of a current temporary visa with no restrictions and at least 2 years remaining until expiry.