• Be the difference. Enjoy great rewards and benefits.
• Permanent Full Time Position - 76 hrs per fortnight
• Salary Packaging benefits up to $15,900 annually to maximise your take home pay

About the role

The Care Options Advisor is responsible for providing a high standard of professional services to assist clients navigate the financial and eligibility criteria to enter into aged care services.

In consultation with the Group Manager Business Performance & Administration, ensure SCC’s Admissions process operates in a manner that is stakeholder-focused, compliant with legislative requirements, of high quality and that supports the strategic and operational objectives of both central office and the individual sites.

Key Responsibilities include but are not limited to:

• Efficiently match prospective clients to vacancies, conducting thorough assessments of financial capacity, care needs, and eligibility criteria in collaboration with Residential Services Managers.
• Clearly explain financial and contractual agreements, including payment arrangements, to prospective residents and their representatives, adhering to internal processes and work instructions.
• Maintain accurate and up-to-date databases and data collection systems to support
  service delivery, reporting, and process analysis, enabling data-driven improvements.
• Ensure all documentation is maintained and complies with standards and legislative
  requirements.
• Build and maintain strong working relationships with internal and external
  stakeholders, including local referral sources and industry representatives.
• Lead and guide all stakeholders to ensure a seamless, professional, and positive
  customer experience throughout the admissions process.

For further details regarding the scope of the role, please refer to the attached position description.

About you

We are looking for people who will be the difference in the lives of our residents and clients.

The successful candidate will have the following skills and experience:

• Demonstrated commitment to meeting the needs of both internal and external customers
• Exceptional interpersonal and communication skills including ability to build strong relationships with internal and external stakeholders
• Strong organisational and time management skills
• Ability to efficiently respond to clients' needs and manage expectations
• Ability to listen and adapt communication to audience
• Proficient computer and keyboard skills and the ability to use Google Suite including Docs, Sheets, Gmail etc., as well as various in-house databases
• A basic knowledge of the requirements of the Aged Care Standards as are applicable to the role
• Previous work related experience in Residential Aged Care is advantageous but not essential.
• A Current and unrestricted Driver's licence is essential for this position.

About us

Southern Cross Care is one of Australia’s leading charitable aged care and retirement living service providers. We value the diversity in our team, live and breathe our values of Service, Courage and Compassion and offer salary packaging benefits to maximise your take-home pay.

When you work for us, we value you as an individual, care for your well-being and develop your skills to help you build your career. We reward creativity and provide the stability and flexibility you need. When you work for us, you work better for life.

Apply online: https://www.southerncrosscare.com.au/careers

Enquiries: [email protected]

Applications close: 04 July 2025 at 4pm