The Company
We have partnered with a purpose-driven organisation that is passionate about championing reuse and inspiring a future where secondhand is second nature. With a strong commitment to sustainability and community impact, this company operates with core values that prioritise doing the right thing, celebrating uniqueness, providing exceptional service, and continuously improving to make a meaningful difference. If you’re looking for a workplace that values integrity, innovation, and positive impact, this is the opportunity for you.

The Role
As the Assistant Retail Manager, you will play a pivotal role in driving sales, enhancing the customer and donor experience, and supporting overall store operations. Working closely with the Store Manager, you will oversee the daily functions of the store’s front-end operations, ensuring a seamless and engaging shopping experience. Your responsibilities will include leading a team, maintaining high service standards, monitoring cash operations, and upholding the company’s values in every customer and donor interaction.

Key Responsibilities:

• Supervise and support the sales floor team, ensuring smooth daily operations.
• Assist with recruiting, training, and coaching team members to drive performance.
• Manage front-end operations, including cash handling, registers, and customer service areas.
• Ensure sales floor standards, organisation, and merchandising align with company expectations.
• Oversee safety, loss prevention, and compliance with policies and procedures.

Skills & Experience
We are looking for a passionate retail leader who thrives in a dynamic, values-driven environment. To be successful in this role, you will bring:

• Experience as a sales floor supervisor, cashier supervisor, customer service leader, or retail manager.
• Strong leadership and coaching skills to drive team performance.
• Excellent verbal and written communication abilities.
• Strong mathematical and analytical skills.
• A proactive approach to problem-solving, decision-making, and independent judgment.
• The ability to plan, organise, and execute tasks effectively.
• Proficiency in Microsoft Office applications.

Benefits

• A values-driven workplace that celebrates individuality and teamwork.
• Opportunities for professional development and career growth.
• Employee discounts on store merchandise.
• The satisfaction of making a positive impact on the environment and local communities.
• Competitive salary and performance-based incentives.

For a confidential discussion about this role or your next career move, please reach out to Christian Tran at [email protected] or call 0401 959 458.

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