Seasons Funeral Homes are a recognised industry leader dedicated to making a difference in the lives of our families and the funeral profession. We have been established for over 30 years with branches based in Joondalup, Kelmscott, Canning Vale, Balcatta, Redcliffe, Mandurah, Rockingham, Malaga, Kalamunda and Bunbury.

We are currently seeking a permanent part-time After Hours Phone Consultant to join the Seasons professional team. This is an on-call position that is paid on a permanent part-time basis. This role works on a one week in four roster (12 weeks per annum), with the hours being Monday to Friday from 4.30pm to 8.30am the following morning.

This role also takes calls over the weekend with the hours being from 4.30pm on a Friday through to 8.30am on the Monday morning. All hours are worked from home. It is essential that the phone is answered within these hours in quiet surroundings.

Key Duties and Responsibilities

To be the first point of contact for all client enquiries

To fully gather all the information required in order to provide compassionate support and an efficient service

To arrange meetings between our client families and our funeral consultants

To follow up on all client enquiries

Key Skills and Competencies Required

Excellent customer service skills

First rate communication skills and outstanding telephone manner

Compassionate with exceptional active listening skills and the ability to go with the flow in a conversation whilst gathering the information required

Good planning and organisational skills

Excellent attention to detail

Ability to work independently as well as part of a team

Capability to be understanding and empathetic

If you are interested in applying for this position and feel you meet the selection criteria, please send a cover letter and your resume.

No prior experience is required as ongoing training and development will be provided. The successful applicant will be provided with a phone and a laptop.

If you want to join a business with an excellent work environment, ethos and culture, then we would like to hear from you! Please apply sending your resume, including a covering letter outlining how you meet the selection criteria.