Calling all military technicians - are you ready to take the next step in your career and join a Global Leader in Defence Vehicle and Powersports in the Western Suburbs.

Polaris Sales Australia is a subsidiary of Polaris Inc. (NYSE: PII), with an annual sales of US$8 billion. Polaris’ high-quality product line-up includes On Road, Off Road and Marine and Defence Vehicles. Proudly headquartered in Minnesota, Polaris serves more than 100 countries across the globe. Locally, Polaris is Number 1 in the off-road vehicle segment.

We are seeking an experienced Technician who is ready to join Polaris Sales Austrlaia. You will be working closely with our Head Office team based in Melbourne, Defence team and dealers across Australia and New Zealand and will report to the National Service Manager for Australia and New Zealand.

This position is responsible for the Training and Field Service of Polaris Defence Vehicles fielded to Government customers, with specific emphasis on Military customers. A key member of the Defence team that works to provide the level of support expected by and contracted from government customers. Serves as Subject Matter Expert (SME) for engineering, business development and customers on technical and service-related problems.

These duties could extend to international customers and include coordination with Polaris International operations, dealers, distributors and representatives of Polaris Defense. This position is critical for repeat business for Polaris Defense.

What you will be responsible for:

Master Trainer for the Government and Defence team on all Polaris Platforms

Performs advanced support activities for equipment and system products such as maintenance, wiring, and cabling using established company guidelines.

Develops new and updates existing technical training materials for the Government and Defense team.

Instructs customers in proper use, operation, and preventative maintenance of equipment by conducting New Equipment Training and Mechanical Certification Training

Fosters a culture of continuous improvement with support functions in Polaris Defense

Trains concepts and theory of product maintenance, engines/cooling, electrical, fuel management, drive train, clutching, suspension, and brakes

Conducts infield and factory training programs; coordinate and prepare training presentation materials

Participates in technical service team initiatives, problem solving and continuous improvement efforts

Acts as a technical liaison for engineering and tech pubs

Interacts face to face and over the phone to provide customer service and after sales support

Attends product shows, customer shows and sales events as needed

Collaborates with training partner schools to deliver Polaris training for staff and students

Other tasks as allocated by the Manager to support the Warranty and Service Department

What skills and experience is Required?

Must have current National Police Check and ability to obtain Defence Industry Security clearance

Military mechanical experience is preferable

Certified Automotive Technician or equivalent trade qualification required

Minimum 5 years of hands-on mechanical experience in automotive, powersports, or military vehicle support

Capable of operating as an individual contributor and team member

Strong computer skills and working knowledge of MS Office

Excellent written and verbal communication skills; ability to articulate concisely, communicate thoughts, ideas and technical terminology and content

Delivers excellent customer service and maintains positive customer relationships

Works well under pressure and managing multiple priorities

Strong problem-solving ability with prioritization and attention to detail

Deep understanding of Defense Regulations and contract vehicles used by defense contractors and commercial companies

Proven technical aptitude to understand Polaris products and communicate technical attributes related to the products

Strong planning & organisational skills, multitask and priorities workload

A high-level of initiative and the ability to be autonomous and self-motivated

Willing to travel, national & international, to support Business Development, Integrated logistics support and Training activitie

Fluent in written and spoken English

What's on offer:

Competitive remuneration package including participation in annual company bonus scheme

Great learning and development opportunities and career growth

Opportunity to be part of a great high performing and thriving team culture

Focus on Health & Wellbeing

Employee Product Purchase Plan

If you genuinely think that you are the person who can make a difference and add value to our Technical Support team we are keen to hear from you. Apply online and submit a cover letter and CV in support of your application covering the key selection criteria.