NDIS Administration & Program Support Officer

About us

Early Childhood Australia has been a voice for young children since 1938. We are the peak early childhood advocacy organisation, acting in the interests of young children, their families and those in the early childhood field. ECA advocates to ensure quality, social justice and equity in all issues relating to the education and care of children aged birth to eight years.

Our vision: Every young child is thriving and learning. Our role in achieving this vision is to be an effective advocate for young children and a champion for quality outcomes in early childhood education and care.

ECA is the NT Inclusion Agency providing inclusion support to all eligible early childhood education and care services across the NT.

ECA is also the Partner in the Community for the NDIS in the Darwin Urban Region.

ECA runs several other bespoke programs across the NT including Envisage and gym 4 growth & development (g4gd®).

More information on our ECA NT website: www.ecant.org.au

About the Role

The NDIS Administration & Program Support Officer is vital to the delivery of inclusive, responsive services across ECA NT. Reporting to the Business Operations Manager, you’ll be the first point of contact for NDIS participants and referrals—managing intake, triage, and follow-up in line with contractual requirements.

In addition to your NDIS responsibilities, you’ll support day-to-day office operations, providing high-quality administration across programs, events, and systems.

This is a permanent full-time position, with federal funding secured until 30 June 2027.

Key Responsibilities include:

· Manage NDIS referrals, triage, intake assessments, and data entry

· Provide administrative support including pulse surveys, newsletters and resource development

· Monitor office operations, including room bookings, fleet, supplies, and equipment maintenance

· Liaise with families, service providers, and interpreters, and promote programs to participants

· Assist with planning, coordination, and delivery of events and programs

· Support IT troubleshooting, maintain internal systems, and contribute to continuous improvement

· Provide flexible administrative support across all ECA NT teams as required

About you

To be successful in this position, you need to be friendly and approachable, with a keen interest in early childhood as you will be required to assist at times with on-site facilitation of programs including caring for children and communicating with families. You will have a ‘can do’ attitude and be willing to help out and support the team when required. You have experience with multiple software packages and databases with the flexibility and curiosity to learn even more and to pass on that knowledge (there will be times when you have to patiently guide others who are stuck with systems!). Empowering other employees with knowledge of systems and administration processes is a core part of the NDIS Administration & Program Support Officer role.

You will have demonstrated administration experience, with a high level of organisational skills through planning daily and weekly administrative activities and have a professional approach to work with high attention to detail and accuracy.

You will seek out professional development opportunities and have a passion to never stop learning.

The must haves:

· Certificate in Business Administration or similar experience

· Confidence using Office 365 and familiarity with platforms like Canva and Campaign Monitor

· Excellent communication, time management, and organisational skills

· Driver’s Licence

· Current Ochre Card (or ability to obtain)

· A National Police Check will be conducted prior to commencement

Prior experience within the NDIS is highly regarded.

How to Apply

If the NDIS Administration & Program Support Officer role sounds like your perfect next step, please apply through Seek with your resume and a maximum one-page cover letter explaining your suitability for the position.

Additional Information

· Normal work hours: Monday to Friday, worked flexibly between 7:30am and 4:30pm.

· Location: This role is based at the Berrimah office

· Salary: Level 2 of the ECA Enterprise Agreement - from $70 555 plus superannuation and salary packaging is available.

· Position Description can be found at www.earlychildhoodaustralia.org.au/careers

For further information, please contact:

Deanne Hunt, Business Operations Manager

(08) 8986 7142 or email [email protected].

Early Childhood Australia is an equal opportunity employer and is committed to ensuring a safe environment for children and young people. We believe in the strength of an inclusive and diverse workforce. Individuals from diverse backgrounds, including but not limited to Aboriginal and Torres Strait Islander communities, culturally and linguistically diverse groups, the LGBTIQ+ community, and those with lived experience of disability are strongly encouraged to apply.

The life experiences of our employees help us build strong relationships within our organisation and with our clients, enabling us to deliver services that benefit all members of our community.