Full Time Salon Front of House/Enterprise Coordinator

Working Hours:

Wednesday - 10.00am to 7.00pm

Thursday - 10.00am to 8.00pm

Salon Hours

Tuesday - 10.00am to 8.00pm

Wednesday - 10am to 7.00pm

Thursday - 10.00am to 8.00pm

Friday - 9.00am to 5.00pm

Saturday - 9:00am to 3:30pm (once a fortnight)

Location: Bombshell Hair - Grazier Lane Belconnen

Bombshell Hair is currently seeking a friendly and professional individual to join our hairdressing salon as our Front of House/Enterprise Coordinator.

This part-time position offers a great opportunity to work in a dynamic and creative environment, providing exceptional customer service and administrative support, to our Director, salon stylist & other enterprise brands.

As the salon Front of House/Enterprise coordinator, you are the first Bombshell Hair staff member that our clients, potential clients and suppliers see when they enter our space; as such you must embody our brand.

Your personality, voice, vibe, presentation and actions must reflect the Bombshell Hair brand and culture.

Responsibilities:

Front of house duties

Greet, welcome & seat clients in a warm and friendly manner

Manage salon appointments and ensure they are accurately scheduled manage via the booking system

Answer phone calls, emails, social media messages and other inquiries promptly and professionally

Assist clients in booking appointments and provide them with relevant information about our services

rebook clients and promote recurring and new bookings and client retention

Collaborate with the salon team to ensure smooth operations and excellent customer experience

Handle client concerns or complaints with tact and professionalism

Perform general administrative tasks as assigned

Maintain a clean and organized reception area

handle point of sale transactions (cash and EFTPOS) for sales of retail products, salon services, fund raising initiatives and business initiatives

maintain a neat and professional appearance

Enterprise Coordinator Duties:

Assist the Director with diary management and administrative tasks as required for all brands

Coordinating staff rosters and support the stylist team with time management to achieve best client / stylist / salon outcomes

Develop and implement systems and processes (process manuals and guides etc) to ensure best practice salon standards and performance are met

Content development / maintenance of the various Bombshell Hair & other brands social media and website accounts keeping them relevant and contemporary to the businesses

video and photographic capture of behind-the-scenes moments for stylists and business ventures to enhance the brand of the team and salon (and enterprises) with focus on personality and reflection on our unique brand voice

Create graphic artworks for Bombshell Hair using Canva

Participate in the Leadership Team meetings and strategic planning events

Take forward and/or oversight initiatives that reasonably sit within the role of FOH / coordinator

Be a liaison point between Bombshell Hair and third party’s take holders

Organize Bombshell Hair and subsidiary enterprise’s events

Support the Team Leader and Senior Stylists to ensure the cleaning roster is complied with and the delegation and oversight of salon tasks to all staff

Enter and monitor stock records / use / wastage for reporting to salon Director and Team Leader

Order and receive inventory (retail and professional) for Bombshell Hair and subsidiary ventures

Undertake inventory stock takes and reconcile system stock levels

Purchase salon and client amenities

Manage the businesses petty cash facility

Foster an environment of excellence, support and take forward ideals and branding of Bombshell Hair

Work within the Policies and Procedures of Bombshell Hair and relevant legislative and Award requirements

Facilitate onboarding for new staff and contract management

Experience:

Worked extensively in customer service and / or retail industry (hair and beauty preferred)

Worked with Timely or another hairdressing sales, appointment and inventory system is desirable

Worked extensively with social media design and management

Previous rostering / appointment management is desirable

Knowledge of salon hair services and products / interest in hair and beauty industry is desirable

Previous experience as a receptionist, hairdresser, beauty industry or in a customer service role is a must

Skills and attributes:

• Excellent customer service and engagement

• Excellent teamwork with a commitment to achieving shared goals

• Excellent listening and verbal communication along with written communication

• Excellent computer skills and knowledge of various generic software programs and retail systems

• High level of social media application and management

• High level of organization and time management with ability to prioritize and multitask

• Strong ability to review, problem solve, assign, and alter tasks to achieve best client / stylist / salon outcomes

• Ability to learn quickly and adapt to changing priorities

• Good attention to detail

• Cleanliness and personal grooming

• Reliability and punctuality

Benefits:

Competitive hourly rate

Opportunity to be part of a creative and collaborative team

Ongoing training and development opportunities

Discounted hair services & products

Participate in team bonding events and activities

If you are a motivated and customer-oriented individual with a passion for the hair industry, we would love to hear from you.

To apply, please submit your resume and a brief cover letter highlighting your relevant experience and why you are interested in this position.

Note: Only shortlisted candidates will be contacted for an interview.

Note: This is a shared role