Join the friendly team at Volks Centre Cairns and Smithfield, Far North Queensland, and experience our unique lifestyle.

We are currently looking for an Office Administrator / Receptionist personal in our two busy locations

This listed advert is for a candidate that is flexible to be able to work 2 days in the Cairns branch and 3 days in the Smithfield branch on a full time basis, supporting our business.

Volks Centre Cairns and Smithfield is a locally owned business that has been operating and servicing the Cairns region for over 20 years

We are a specialist workshop that carry out servicing and repairing all German car brands

Mercedes, Audi, Volkswagen, BMW, Porsche, Skoda, etc.

At Volks Centre Cairns and Smithfield, we are committed to providing excellence in every aspect—from sales expertise to quality services performed by highly trained professionals to unparalleled customer satisfaction.

Position Overview: As an Office Administrator / Receptionist, you will be crucial part of our team. Some parts of your primary role would include taking bookings from customers via phone calls / emails and assisting with customers requests, supporting the service advisor and taking down any notes that they will later be able to respond to, data entry into computer software to uphold correct stock levels, taking payments via Cash, Eftpos and Bank transactions and supplying invoices, keeping the office area clean and tidy, withholding our top-notch service to our valued customers and ensuring a seamless and satisfying experience for all.

Responsibilities:

To always greet customers warmly and politely.

Build effective customer relationships

Present yourself with a professional manner at all times.

Be able to show empathy and compassion as required

Answering customer enquiries via email, phone and over the counter

Schedule service and repair appointments and any required follow ups.

Communicate effectively with customers regarding service progress and updates.

Handle customer inquiries and resolve issues promptly and courteously.

Ensure that the office department operates smoothly and efficiently.

Collaborate with service advisor to ensure timely completion of repairs.

Maintain accurate records and documentation.

Uphold our commitment to excellent customer service and satisfaction.

Book appointments for Services and Mechanical repairs

Preparing invoices

Enter incoming stock

Retain stock levels

Processing credits and warranties.

Assist with regular cyclic and annual branch stock takes

Maintain the showroom to ensure it's clean and presentable.

Qualifications, Attributes or Licenses :-

Knowledge of Automotive parts or automotive experience (preferred)

Face to Face sales and customer service experience (preferred)

Current QLD Driving License.

Strong organizational and multitasking abilities

Strong attention to detail and be able to work under pressure

Ability to learn

Proficient with computer software and service management systems.

Team player with a positive attitude and problem-solving skills.

You must enjoy customer service and have a desire to work with and support our customers

Apply now to drive your career forward!!