Are you passionate about technology and love solving problems in fast-paced environments? Our client, a cutting-edge Australian fintech business, is looking for a Production Support Engineer to join their high-performing team. This is a fantastic opportunity to be part of a growing, innovative organisation that's changing the financial services landscape.

Key Responsibilities:

Provide day-to-day support for Microsoft 365 tools and technologies (Outlook, Teams, SharePoint, etc.)

Act as a key contact for troubleshooting and resolving Salesforce and other CRM platform issues

Write and run SQL queries to investigate and resolve data-related issues

Work closely with engineering, product, and business teams to identify root causes and implement fixes

Contribute to continuous improvement of support processes and documentation

Monitor system performance and proactively flag potential issues

What We're Looking For:

Proven experience in a Production Support or Application Support role

Strong understanding of Microsoft 365 suite (especially Teams, Outlook, SharePoint)

Ability to write and understand SQL queries

Experience supporting CRM platforms - Salesforce highly preferred

Excellent communication and stakeholder management skills

A problem-solver with a passion for technology and a customer-first mindset

What's on Offer:

Work with one of Australia's most innovative fintechs

Be part of a collaborative, fast-moving tech team

Competitive salary and hybrid working environment

Strong opportunity for career growth and learning