Role Overview:
Our client is seeking an experienced Customer Service Representative in their busy office. You will be the first point of contact for customers seeking assistance. You will handle inbound and outbound calls, addressing customer inquiries, resolving issues, and ensuring the highest level of satisfaction. If you are passionate about helping others and have a strong communication skill set, this role is perfect for you.

Key Responsibilities:

• Respond to customer inquiries, providing accurate information and resolving issues in a timely manner.
• Handle a high volume of inbound and outbound calls.
• Document customer interactions in the system with clear and concise notes.
• Ensure customer satisfaction through effective problem-solving.
• Collaborate with team members to meet company goals and improve processes.
• Follow all company policies and procedures to maintain quality and efficiency.

Requirements:

• Previous experience in customer service, ideally within a call centre environment.
• Strong communication skills, both written and verbal.
• Excellent problem-solving and conflict resolution abilities.
• Ability to remain calm and professional in high-pressure situations.
• Proficient in using customer service software and tools.
• Must be detail-oriented and organised.

If this sounds like the position for you, apply now!

Debbie Hewgill
Delivery Consultant

ManpowerGroup is committed to being a Diversity Confident Recruiter and encourages applications from people from a diverse range of backgrounds, including people with a disability. Please indicate your preferred method of communication in your resume and please let us know if you require any reasonable adjustments should you be contacted for an interview.

Aboriginal and Torres Strait Islander people are encouraged to apply.

By submitting your resume and other personal information with this application you are consenting to this information being collected in line with our privacy policy. Follow the link to learn more - www.manpowergroup.com.au/privacy-policy

State: QLD, licensee/s Manpower Services (Australia) Pty Ltd, LHL-02026-D5L4Q. State: QLD, licensee/s Experis Pty Ltd, LHL-02014-Y5F6D. State: SA, licensee/s Manpower Services (Australia) Pty Ltd, LHS 288856