Join a dynamic NSW Government team providing frontline support to customers across New South Wales. Be the first point of contact, delivering high-quality service and assistance.

What you'll be doing:

• Responding to enquiries via phone, email, and online platforms
• Assisting users with system navigation and troubleshooting
• Providing clear, accurate information on services and processes
• Escalating complex issues to the relevant teams
• Identifying trends and contributing to service improvements

To be successful, you'll need:

• Prior expereince working in a contact centre environment
• Strong customer service and communication skills
• High attention to detail and sound problem-solving skills
• Experience working with a range of internal and external stakeholders
• A proactive mindset and commitment to continuous learning

If you're passionate about delivering great service and making a difference, we'd love to hear from you.

Who are we

At PERSOLKELLY, our passion is - and always has been - putting you first.

We propel our people forward by supporting their careers in fresh ways, backed by our expertise and capability.

We're committed to creating a safe and inclusive environment which values and respects diverse styles, backgrounds, experience and perspectives.

We welcome and encourage women, people of Aboriginal and Torres Strait Islander descent and people from diverse backgrounds to apply.

So it's over to you. If you would like to join our team, please APPLY now.

To learn more about working with PERSOLKELLY, we encourage you to visit our website.

Follow our LinkedIn page at linkedin.com/company/persolkelly for the latest updates and insights.