Do you want your work to make a difference for NSW?
Working to protect the state’s environment and heritage.

• Assessment Support Officer
• Permanent full-time (35 hours per week)
• Regional location encouraged/Hybrid working supported
• Salary relative to experience, and ranges from $82,193 to $90,001 + super

The Water Group is seeking a highly motivated Assessment Support Officer to deliver exceptional customer service and administrative support in the assessment of alleged breaches and offences under natural resources management legislation, including the Water Management Act 2000. In this role, you will be responsible for ensuring the accurate and timely collection, entry, and management of data within relevant business systems and records management platforms. Your work will directly support compliance monitoring, investigations, and enforcement activities, contributing to the effective regulation of water resources in New South Wales.

About You

As the Assessment Support Officer, you will deliver high-quality customer service by acting as the first point of contact for acknowledging receipt of suspicious activity reports, and by responding promptly and professionally to related enquiries. Provide regulatory support to internal stakeholders within the Natural Resources Access Regulator (NRAR), assisting with the coordination and direction of internal referrals. You will support the assessment process by validating incoming information, coordinating the distribution of matters to the next phase of assessment, and monitoring progress against key business performance indicators, while effectively managing a diverse workload, meeting agreed service standards, performance targets, and objectives within tight deadlines and amidst competing priorities.

Essential Requirements

• Experience in providing high quality customer service, and providing a range of clerical, administrative and general support services in a high-volume environment.
• Appointment is subject to the successful applicant satisfactorily passing the criminal record check.
• Hold a current NSW Driver's Licence and a willingness to drive to remote locations which may include overnight stays.

Key knowledge and experience

• Proficiency in the use of technology systems for data entry, records management and reporting with a strong understanding of system-based workflows and information management protocols.

For more information read the full Role Description: Assessment Support Officer

Who We Are

The Department of Climate Change, Energy, the Environment and Water (DCCEEW) works to protect the state’s environment and heritage. It leads the way on climate change, driving the sustainable transition to a net zero economy, powered by affordable, reliable, and clean energy.

DCCEEW conserves and protects the state’s natural environment. It manages the NSW national park estate, including its rich and diverse biodiversity and Aboriginal cultural heritage for future generations.

DCCEEW also ensures sustainable management of water resources across the state, to support the environment, communities and industry.

We acknowledge the ongoing custodial responsibilities of the Aboriginal peoples of NSW to care for Country and water and are committed to establishing meaningful partnerships with Aboriginal peoples in the management of the environment.

To Apply

If excited by the information above, we look forward to receiving your application, including a copy of your resume and cover letter expressing your interest and suitability for the role.

Applications close Wednesday 25th June 2025 at 11:55PM.

Should you require further information about the role please contact Niely Baron via [email protected]

A recruitment pool may be created for ongoing and temporary opportunities of the same role or role type that may become available over the next 18 months.

Our goal is to build a workforce that not only represents but also understands and serves the diverse communities of New South Wales. We are committed to making our state a vibrant and inclusive place to live, work, and thrive for everyone. Our workforce represents people of all ages and genders, Aboriginal and Torres Strait Islander people, people with disabilities, the LGBTQI+ community, and people from diverse ethnic and cultural backgrounds.

Looking for more information or assistance in applying?

• Our commitment to a diverse and inclusive workplace
• How we encourage and support people with disability
• Information and adjustments for individual needs for the recruitment process and the workplace.

If you require an adjustment for your application process, please contact our Talent Acquisition Team by emailing [email protected] or contacting Amanda Tantzaris on 02 8275 1128 (please mention reference number 543127).

If you are an Aboriginal or Torres Strait Islander use our Aboriginal applicants guide to assist with applying for roles or contact our Aboriginal Career pathways team for a yarn.

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