New NDIA role Senior ESM DevOps Engineer
RFQ type
DMP2 - ICT Labour Hire
RFQ ID
LH-03461
RFQ published date
Tuesday, 10 June 2025
Deadline for asking questions
Tuesday, 17 June 2025 • 11:59pm, Canberra time
RFQ closing date
Tuesday, 24 June 2025 • 11:59pm, Canberra time
Buyer
National Disability Insurance Agency
Buyer contact
No contact details reported. Please direct questions through the 'Question and Answers' portion of the RFQ process.
Estimated start date
Monday, 28 July 2025
Initial contract duration
18 months
Extension term
Other
Extension term details
1 x 18 months
Number of extensions
Buyer has not provided these details
Maximum number of candidates per seller
3
Experience level
Senior - EL1 equivalent
Location of work
ACT, NSW, QLD, VIC
Working arrangements
Hybrid

Subject to negotiations with line manager, hybrid working arrangements in line with current NDIA policy are available (minimum of 3 days each week in the office, with flexible arrangements in place for the remaining 2 days).
Maximum hours
37.5 hours per week
Security clearance
Must be able to obtain Negative Vetting Level 1
Job detailsRole: 1 x EL1 Enterprise Service Management DevOps and Integration Engineer Please do not resubmit candidates that were submitted against LH-01875 (112434) round 1
As the NDIA is growing to meet the needs of the Australian population, the NDIA requires comprehensive IT systems to support the day to day running of the organisation.
The Corporate Applications team are responsible for scoping, designing, delivering and maintaining high quality IT systems and applications to support the entire agency and our partner organisations to deliver the National Disability Insurance Scheme to our participants every day.
The Enterprise Service Management DevOps and Integration Engineer is responsible for the design, implementation, and maintenance of Enterprise Service Management (ESM) solutions. This role involves working closely with various departments and business units to ensure that the ESM platform meets the organization’s needs and enhances overall service delivery.

Supplier Briefing:
A supplier briefing will be held for this role on 12 June 2025 – meeting details will be posted in the “Q&A” section of the RFQ for invited Sellers only.
Rate:
The proposed rate should reflect candidate's skills and experience against the Evaluation Criteria. Candidates that do not demonstrate these criteria will not be assessed. Candidates should be aware that rates may be negotiated further as part of the selection process.
Citizenship:
As part of the eligibility and suitability requirement, NDIA seeks Labour Hire Workers who are Australian citizens only. Successful candidates will be required to furnish valid evidence of citizenship during the Pre-engagement Check.

Labour Hire Licence:
Applicable for ACT, VIC and QLD: Labour hire licenses are required in the state that specified personnel are being contracted.
Key duties and responsibilities

• Develop and implement ESM solutions that align with business requirements and industry best practices, including integrating various enterprise systems and tools.
• Design, develop and support backend integrations with AWS and Azure utilising components such as Power Apps, SQS, Lambda and SNS.
• Provide technical support and training to users, addressing any issues or concerns related to the ESM platform and facilitating user adoption through effective change management strategies.
• Develop automation scripts and plugins using such languages as Python, Java and Groovy.
• Work with other IT teams to integrate the ESM platform with other enterprise systems and tools, ensuring scalability and adaptability as the organisation grows.
• Implement robust security measures and ensure compliance with various regulations to protect sensitive data.
• Identify opportunities for process improvements and implement changes to enhance service delivery, continuously seeking ways to improve the system and streamline processes.
• Balance the costs of implementing and maintaining the ESM platform with the efficiency gains to ensure value for the organization.

About the organisationThe National Disability Insurance Agency (NDIA) is an independent statutory agency that is responsible for implementing the National Disability Insurance Scheme (NDIS), which will support a better life for hundreds of thousands of Australians with a significant and permanent disability and their families and carers. The NDIA values a positive contemporary attitude to disability. As a Federal Agency, we work within a legislative and regulatory environment. We adhere to the Australian Public Service Code of Conduct as set out in section 13 of the Public Service Act 1999. Our work is driven by the Corporate Plan which provides strategic direction to achieve our purpose of making a difference so that people with disability can choose and achieve their goals. The NDIA Values are: - We value people – We put participants at the heart of everything we do. - We grow together – We work together to deliver quality outcomes. - We aim higher – We are resilient and always have the courage to do better. - We take care – We own what we do and we do the right thing. Our values reflect our passion and commitment to building a positive, participant-centred culture.
CriteriaThe buyer has specified that each candidate must provide a response to each criterion. Each response is limited to 3000 characters.
Essential criteria1. Minimum of 2+ years of experience in ESM or IT service management platforms such as Jira Enterprise Service Management, BMC remedy or ServiceNow.
2. Strong programming skills in languages such as Python, Java and Groovy.
3. Experience with AWS or other cloud services.
4. Familiarly with CI/CD practices and tools such as Gitlab, Gitlab pipelines & Bitbucket.
5. Proficiency in ESM tools such as ServiceNow, BMC Helix, Jira Cloud, Cherwell, and other relevant products.
6. Strong problem-solving abilities, excellent communication skills, and the ability to work collaboratively in a team environment.
Desirable criteria1. ITIL Foundation or higher ITIL level qualifications (e.g., ITIL Managing Professional, ITIL Strategic Leader).
2. Advanced certifications in ESM tools, such as ServiceNow Certified Implementation Specialist, BMC Helix Administrator, or Jira Administrator.
3. Experience with additional ESM tools and platforms, such as Ivanti, Freshservice, or Zendesk.
4. Knowledge of infrastructure-as-code tools (Terraform, CloudFormation). Previous experience in a similar role within a large enterprise environment.