What you can expect in this role:
Your role within Housing and Homelessness Services will support the department to provide assistance to women exiting custody on parole to access safe, secure and appropriate housing. The work you will do helps someone every day, and that means the world to us.

Service Delivery, Housing and Homelessness Services provides a range of services, products and referrals to offer housing solutions for diverse customer groups.

You will be implementing a person-centred housing response for women exiting correctional facilities who would otherwise be homeless or at risk of homelessness on release. Applying knowledge and previous experience in working with clients who have complex needs, including vulnerable and marginalised women, to ensure their access to housing. This will result in their successful reintegration into the community.

Field work is a regular requirement of this role and conditions in the field are changeable and can at times be volatile, requiring varying degrees of vigilance and management of risk.

What you will be doing:
• Provide assistance to women exiting custody on parole to access safe, secure and appropriate housing through a head-leasing arrangement, including securing suitable properties for use in the program using your expert knowledge of and relationships with local rental markets, sound financial management skills and your high level of understanding of the Residential Tenancies and Rooming Accommodation Act 2008.
• Appropriate and sensitive responds to women exiting custody who are at risk of homelessness, including understanding their housing needs and suitability for the program as well as their specific housing needs.
• Provide tenancy management services including calculation and collection of rent and coordinating responses to property maintenance issues.
• Use an in-depth knowledge and understanding of available housing products and services, work with each client to complete and regularly review a Housing Pathway Plan to prepare for alternative permanent housing.
• Communicate, engage and work collaboratively with a broad range of stakeholders.
• Communicate effectively and sensitively with people from different cultural backgrounds.
• Demonstrating professionalism, accountability and ethical behaviour.
• Lead and ensure you establish and maintain a workplace safety culture by ensuring that all policies and practices concerning Workplace Health and Safety are applied and a part of day to day operations.

What we are looking for:
We are looking to find the person best suited for the role and will be considering your knowledge, skills, experience, potential for development and future contribution to the department as well as your personal qualities and how they contribute to our department's equity and diversity objectives which aim to build a workforce that reflects the Queensland community.

It is recognised that everyone is a leader regardless of classification level. Refer to the Individual Contributor stream of the Leadership competencies for Queensland framework to understand the expectations for this role.

Job Ad Reference: QLD/642265/25

Closing Date: Wednesday, 02 July 2025