Our client is a federal government organisation with offices throughout Australia. Due to growth, they are seeking a EL1 Enterprise Service Management DevOps and Integration Engineer to join their team in their Richmond or Geelong office.

• Richmond or Geelong with flexible working
• $1000 Daily
• 18 month contract + 18 month extension

Responsibilities of the role include but are not limited to:

• Develop and implement ESM solutions that align with business requirements and industry
• best practices, including integrating various enterprise systems and tools.
• Design, develop and support backend integrations with AWS and Azure utilising components such as Power Apps, SQS, Lambda and SNS.
• Provide technical support and training to users, addressing any issues or concerns related to the ESM platform and facilitating user adoption through effective change management strategies.
• Develop automation scripts and plugins using such languages as Python, Java and Groovy.
• Work with other IT teams to integrate the ESM platform with other enterprise systems and
• tools, ensuring scalability and adaptability as the organisation grows.
• Implement robust security measures and ensure compliance with various regulations to protect sensitive data.
• Identify opportunities for process improvements and implement changes to enhance service delivery, continuously seeking ways to improve the system and streamline processes.
• Balance the costs of implementing and maintaining the ESM platform with the efficiency gains to ensure value for the organization.To apply for this opportunity, you will need as follows

Essential criteria

• Minimum of 2+ years of experience in ESM or IT service management platforms such as Jira
• Enterprise Service Management, BMC remedy or ServiceNow.
• Strong programming skills in languages such as Python, Java and Groovy.
• Experience with AWS or other cloud services.
• Familiarly with CI/CD practices and tools such as Gitlab, Gitlab pipelines & Bitbucket.
• Proficiency in ESM tools such as ServiceNow, BMC Helix, Jira Cloud, Cherwell, and other relevant products.
• Strong problem-solving abilities, excellent communication skills, and the ability to work collaboratively in a team environment.

Desirable criteria

• ITIL Foundation or higher ITIL level qualifications (e.g., ITIL Managing Professional, ITIL Strategic Leader).
• Advanced certifications in ESM tools, such as ServiceNow Certified Implementation Specialist, BMC Helix Administrator, or Jira Administrator.
• Experience with additional ESM tools and platforms, such as Ivanti, Freshservice, or Zendesk.
• Knowledge of infrastructure-as-code tools (Terraform, CloudFormation).
• Previous experience in a similar role within a large enterprise environment.

Please contact [email protected] for further information. Successful applicants will be required to complete a formal Key Selection Response, and clear national police and federal background checks. Proof of Australian Citizenship is mandatory. You will need to have the ability to get a NV1 Security Clearance.