About the Company

Davidson has partnered with a well-respected public sector organisation dedicated to supporting community safety.

About the Role

Seeking a skilled Business Analyst to support the successful delivery of a major operational transformation initiative: asset replacement model underpinned by digital workflows in ServiceNow.

This role is ideal for a process-driven Business Analyst who thrives in complex environments and is confident working across both operational and technical teams.

You will play a key role in analysing current-state processes, gathering and refining requirements, and supporting the design and implementation of future-state workflows.

Key responsibilities:

• Collaborate with stakeholders across logistics, field operations, IT, and vendors to gather business requirements and understand current workflows.
• Lead the analysis and documentation of end-to-end processes related to asset replacement, procurement, and field logistics.
• Work closely with the IT team to support the configuration and rollout of ServiceNow modules, particularly asset management and procurement.
• Facilitate workshops and stakeholder sessions to validate process maps, identify pain points, and define future-state solutions.
• Translate business needs into clear functional and non-functional requirements to guide solution design and implementation.
• Assist with testing, change impact assessments, training content, and rollout planning.

About You

• Proven experience as a Business Analyst on operational or IT-enabled projects, ideally in logistics, emergency services, or infrastructure environments.
• Strong skills in process mapping, workflow analysis, and stakeholder facilitation.
• Experience working with ServiceNow or similar enterprise platforms, especially in asset management and contexts.
• Ability to document and communicate complex processes and requirements clearly and concisely.
• Strong stakeholder engagement and interpersonal skills, with the ability to work across technical and operational teams.
• Detail-oriented, analytical, and adaptable to changing project needs.

The Benefits

• Initial 6-month contract with high potential for extension
• Competitive day rates
• Hybrid working

Please apply with current resume in Microsoft Word format only (.doc or .docx). If you would like to have a confidential discussion, please contact Maaz Mian on [email protected], quoting reference JN -062025-40537. Want to know more about Davidson? Visit us at www.davidsonwp.com