We are currently seeking a warm, organised and reliable Customer Service Assistant to join a supportive not-for-profit organisation in Blackburn. You’ll be the first point of contact for clients and provide exceptional service by assisting with general enquiries and redirecting calls to the appropriate Case Managers.

This is a full-time, temporary assignment with the possibility to extend. It’s a fantastic opportunity to work alongside a dedicated Home Care team making a real impact in the community.

Key Responsibilities

• Answer and manage incoming calls in a courteous and professional manner
• Redirect calls to the appropriate staff member or Case Manager
• Look up client bookings in the system and provide accurate, timely updates
• Maintain a tidy and welcoming reception area
• Provide general administrative support to the Home Care team

What We’re Looking For

• Previous experience in a reception or customer service role
• Strong communication skills and a friendly phone manner
• High attention to detail and good organisational skills
• Tech savvy and confident navigating databases (training provided)
• A genuine interest in supporting the community and working within a not-for-profit environment

What’s on Offer

• A supportive and inclusive team environment
• Opportunity to contribute to meaningful work
• Competitive hourly rate + super
• Blackburn location, close to public transport
• Potential for extension beyond initial weeks