Job Title: Customer Advisor
Location: Brisbane, Queensland
Employment Type: Permanent

About the Role: We are seeking a team of dedicated and skilled Customer Advisors to assist with end-to-end claims management in Brisbane CBD. Our client prides itself on its people-first methodology coupled with a passion for teamwork and continuous improvement.

Key Responsibilities:

• Manage a portfolio of compensation claims, ensuring timely and accurate resolution
• Provide exceptional customer service by offering clear information and support to claimants
• Employ strong problem-solving skills, to navigate complex cases
• Exhibit resilience in handling challenging situations and maintaining a positive attitude

Key Requirements:

• Prior experience in a corporate customer service role that requires problem-solving and administration
• Excellent communication and customer service skills
• Strong problem-solving abilities and attention to detail
• Proven track record in a solutions-focused environment dealing with vulnerable or emotional customers
• Ability to work effectively both independently and as part of a team
• High level of resilience and adaptability in a fast-paced environment
• Previous experience in a claims advisory is highly regarded

Whats on Offer:

• Competitive salary and benefits package
• Supportive and collaborative team environment
• Opportunities for professional growth and development
• Convenient Brisbane location with easy access to public transport

If you are passionate about making a difference and have the skills to excel in this role, we would love to hear from you!

How to Apply: Please submit your resume and cover letter via SEEK.

Shortlisted applicants will be required to complete a video interview as part of the screening process.

The interview process will include a video screen, an interview, a client interview, psychometric testing, a criminal history check, employment verification and VEVO checks.

If this challenging, yet rewarding role sounds like your next career step. Apply today!