Our team within IKEA

If you love our IKEA products, enjoy designing solutions or simply thrive in creating great customer experiences, come join us and apply now! Be a part of something special and bring IKEA to the many people.

At IKEA, our vision is to create a better everyday life for the many people. We believe that everything we do comes with the responsibility to create a positive impact on people, society and the planet. We are passionate about home furnishing, creating a positive life at home and sharing our tasty responsibly sourced food with the many people across the world.

We are guided by our cultures & values, creating a great place to work.
We stand for equality, diversity and inclusion.
We care about people & planet and promote health & wellbeing.
We nurture your development and provide career opportunities to unlock your potential.

What you need to know

Working at IKEA has its benefits and rewards:

$28.59 base hourly pay rate

Above award rates and penalty rates (including Sunday and Public Holidays)

5 weeks’ Paid Annual Leave, Paid Parental Leave, Family & Community Leave and much more

24/7 access to our Employee Assistance Program for health and wellbeing support

15% Co-worker discount

Co-worker uniform provided

Free Co-worker parking

Bonus programme (where eligible)

Benefits Membership (savings and discounts on everyday expenses, entertainment, retail and well-being offers across hundreds of retailers and service providers

Co-worker Loyalty programme (extra contribution to your superannuation fund where eligible)

Additional Information:

This position is Permanent Full-time 76hrs/fortnight.

This role is based at IKEA Belrose Plan & order Point, inside the HomeCo. Belrose Shopping Centre, NSW 2085.

The internal job title for this role is Commercial Co-worker.

This role requires availability to work 8:30am to 5:30pm weekdays, weekends and be available to work 3 out of 4 weekends in a month (both Saturday and Sunday).

About this work area

As a Showroom Consultant, your responsibilities will include, but not be limited to:

Approach arriving and browsing customers. Identify their overall need to support them in the best way by asking the right questions.

Maintain presentation of the showroom to the highest level and work in line with our visual merchandising guidelines.

Ensure all customer material and digital solutions are ready to use - to give customers a positive shopping experience.

Establish and build strong customer relationships whilst delivering exceptional customer excellence.

Following up orders, enquiries and emails to convert the planning offer into a purchase.

Working cohesively with the team to achieve set sales targets and maximise campaign sales

Maximise sales through effective selling techniques, including room solutions and add-on sales.

Handle sales administration with care and accuracy, supporting customers through the post-sales journey.

Who you are

As a Showroom Consultant you are or have:

Proven experience in a sales or customer service role, ideally within the furniture, colour consulting or high-value items retail industry.

Passionate about home furnishings and appreciator of quality focusing on maintaining a high level of product knowledge and a love for sharing the IKEA product range with customers.

A strong customer-focused mindset, always striving to deliver a memorable shopping experience.

An authentic approach in generating sales, whilst maintaining a professional, self-motivated attitude towards meeting sales targets and KPIs.

Clear and concise communication skills, a keen eye for detail, and strong problem-solving abilities to navigate customer needs.

A ‘Togetherness’ mindset, with the ability to work autonomously while collaborating effectively with your team.

Proficient computer skills and an ability to learn about all technical aspects of the IKEA IT systems and tools.

We need people like you

At IKEA, work is so much more than a job. Come join us!