Lifeline Loddon Mallee has an exciting opportunity for a proactive Assistant Manager for our soon-to-open store at Strath Village. Reporting to the Senior Store Manager, you will assist in managing and leading the day to day operations of the store and have autonomy to make the store a success.

We are a community focused, volunteer led organization that prides itself on inclusivity. The Assistant Manager needs to promote this inclusivity in their interactions with customers, volunteers and the community. Including but not limited to our First Nations people, C.A.L.D and LGBTQIA+.

This is a part-time role, working 0.7 FTE (or 26.6 hours per week). However, full-time is available for the right candidate.

PRIMARY PURPOSE

We are looking for a responsible Assistant Manager to help organize and operate our new retail store. This is a highly autonomous operational role. The role reports to the Senior Store Manager who oversees multiple stores. You will be responsible for the running of the store and ensuring customer satisfaction. Working closely with the Senior Store manager to implement the retail strategy, including organizing, planning and implementing processes, pricing, merchandising, rostering and volunteer retention.

Our ideal candidate will have retail manager skills with a sharp business mindset and the ability to organize and solve problems. Interpersonal and mediation skills will also be an advantage as you will often be acting as a liaison between the manager, employees, volunteers, and customers. With the ability to analyse consumer behavior to ensure our store meets and exceeds client expectations.

Ideally our Assistant Manager will play a big role in making our store operate effectively, giving our customers the best experience in the store that's possible. Actively being a big part of processing donations ensuring they are clean and ready to maintain a fully stocked store at all times while working with and guiding volunteers.

This store will operate 6 days a week, and this position may include some weekend work.

WHAT LIFELINE LODDON MALLEE OFFERS AS AN EMPLOYER OF CHOICE

Competitive salary, plus superannuation, including up to $18,500 pre tax salary packaging.

Contribute to extending our service delivery, through this new avenue of community connection.

Opportunity to take ownership of newly established social enterprise, whilst raising funds for one of Australia’s most trusted charities.

Use your extensive retail experience to make the shopping experience high quality.

WHY WORK AT LIFELINE LODDON MALLEE?

Your work will have a purpose by helping save more lives.

Flexible working arrangements, part-time is possible.

A respected and trusted brand.

At our core, we foster connection within the community, and you would be essential to that connection.

Be a respected and trusted professional who works autonomously to deliver outcomes within a broad dynamic team environment.

KEY ACCOUNTABILITIES

Provide day-to-day operations:

Assist the Senior Store Manager in implementing strategies to attract customers and ensure continuity in pricing and processes between the two stores.

Coordinate daily customer service operations (e.g., sales processes, orders and payments)

Track the progress of weekly, monthly, quarterly, and annual objectives and budget.

Be responsible for opening and closing procedures.

Meet daily, weekly, and yearly budget expectations.

Analyse and interpret retail data, like revenues and expenses

Monitoring inventory and ordering merchandise from our sorting facility at Long Gully as required

Conduct regular audits to ensure the store is functional and presentable

Act as our store’s representative and set an example for our staff and the general public

Manage and maintain Occupational Health and Safety (OHS) standards for the store's location.

Support, collaborate, and supervise:

Fostering a culture of inclusiveness and community spirit within our team will, in turn, enhance the customer experience in our store.

recruiting and training new volunteers

Ensuring all employees and volunteers adhere to the company’s policies and guidelines

Being responsible for the Store rostering.

Supervise, train, and Collaborate with all team members, leveraging their skills and experience, while identifying training needs.

Other Duties:

Cleaning, dusting and maintaining our store standard

Manual handling, lifting and processing of donations

Handle complaints from customers

Other tasks as needed.

KEY SELECTION CRITERIA

Proven experience as a Retail Assistant Manager or similar position (within a thrift store environment would be an advantage)

Experience with recruiting, training, and mentoring staff

Familiarity with financial and customer service principles

The ability to work independently and as part of a team.

Previous experience working with volunteers would be an advantage

Interpersonal and communication skills

Proven experience in operational decision-making

Some flexibility to work in shifts

Have a practical understanding of workplace safety.

WHAT WE EXPECT FROM YOU:

Our team is personally invested in the purpose, vision and values of our organisation and we expect you will embrace our purpose and take great pride in the role as Senior Retail Assistant.

We expect you to develop a workplan to achieve your key accountabilities, checking in with the team for guidance and support. We expect you to operate autonomously, making decisions within your delegation and progressing issues through to solutions.

Our team culture is core to our success and enjoyment in our roles, we expect you to make time for monthly staff meetings, shared lunches and activities.

Our Vision: An Australia free of suicide

Our Purpose: To provide connection and support to empower people to change their lives.

Our Values: Integrity • Empathy • Passion • Community • Authenticity • Generosity

Our Objectives: Increased revenue flow, engaged volunteers & stakeholders, strong brand, and effective governance & operations.

Please address the Key Selection Criteria in your application. Send your cover letter and resume to [email protected].

To find out more about the role and obtain a full position description, please email [email protected]

Applications close 13th June 2025 and will be only accepted via email (do not attend a store location to provide your application).