Pan Pacific Hotels Group has over 50 Hotels, Resorts and Serviced Suites worldwide. Our guests and our team are at the heart of everything we do. In Australia, Pan Pacific Hotels Group operates six hotels including PARKROYAL Parramatta, conveniently located in the epicentre of Parramatta's busy eat street. Featuring 286 guest accommodation rooms, 13 meeting spaces, Table 30, BAR30 & Bistro, PARKROYAL Parramatta is the best choice among Parramatta’s hotels.

Pan Pacific Hotels Group is proud to be the first hospitality group in Oceania to be awarded the Global Sustainable Tourism Council (GSTC) certification for all six of our Australian properties! This is a significant achievement that demonstrates our unwavering commitment to sustainability and responsible tourism.

We are seeking a motivated Reservations Agent to join our team on Full time basis, reporting to the Reservations & Distribution Manager.

This is a great opportunity to work within a strong team to develop your career in a supportive and fun environment. There may also be an opportunity to broaden your scope with exposure in Front Office/Rooms Division.

Benefits

Attractive salary package

Discount parking

Complimentary meal whilst on shift

Hotel discounts through our global alliance program Discovery

50% off food and 50% off beverages at the hotel’s restaurant and Bar

Discounted accommodation across worldwide Pan Pacific Hotels Group properties

Ongoing learning and development through our learning experience platform

Health and Wellbeing - Employee Assistance Program & Discounted BUPA Health Cover

Reward and Recognition Program

The successful candidate will:

Process reservations and inquiries from all booking channels

Carry out pre-arrival checks to ensure guest history is linked and relevant booking information is updated

Develop rapport with regular clients and booking agents

Coordinate with relevant teams to ensure every guest has a smooth arrival experience

Ideally you will have:

Customer Service skills

Knowledge of Opera PMS system (training provided)

Sound knowledge of MS Office applications

Exceptional attention to detail

Ability to multitask and work accurately and efficiently in a busy environment

Excellent time management skills

Previous Reservations experience in either Hospitality or Tourism will be advantageous

Availability to work on Saturdays as this is a 7-day rotating roster