The Role:

The role of Customer Service/Collections Officer will work within the Operations department in commercial customer service and collections for SME's. The role is responsible for managing a portfolio of accounts.

The Collections and Customer Service Specialist is responsible for:

Identifying repayment solutions that help customers manage their repayments, apply for hardship or cure their delinquent balance.

Following up customers for documentation and commitment to ensure solutions are implemented.

Assess financial hardship applications, including reviewing bank statement information.

Taking and making high volume outbound and inbound phone calls and contribute in maintaining a high inbound answer rate

Handling customers objections and finding ways to mitigate their concerns

Demonstrate high degrees of diligence and accountability in managing your own portfolio

Effective note taking on all customer interactions and inputting into CRM systems

The Company:

My client is a leading global online platform for small business loans. The business is a technology-enabled small business lender that evaluates, approves and funds small business loans. They have been recognised in 2023 as a leader in Australia in their positive culture and working environment.

Requirements:

To be considered for this role you will need:

2+ years’ experience in customer service, sales, account management or collections

Have a positive attitude, are team oriented, social and fun to work with

Detailed orientated with strong analytical and intuitive investigative skills

Ability manage multiple tasks and prioritize workflows

Good communicator with ability to handle fast paced, dynamic interpersonal environment

Ability to solve practical problems and interpret a variety of instructions furnished in oral or written form

To apply for this role please submit your resume to Tim Barnard via the Apply Now button below. If you would like to know more about this role please call me directly on 0420 987 266 for a confidential discussion.