Our Team

At Bayside Council, we are committed to a positive, flexible and supportive workplace culture, where our people and customers feel respected and valued. We are proud to serve our community through operating with transparency, integrity and in the best interests of the Bayside community to deliver exceptional service.

The City Performance directorate underpins the delivery of service excellence by providing expertise in financial services, governance and business technology.

About the role

In this role you will contribute to the review, development, and implementation of a range of new or improved customer centric processes to enable quality service delivery to customers. You will also supervise the Customer Service Officers to ensure they deliver high quality customer focused services in person, over the phone or across multi-communication channels to meet community needs.

This position will also involve compiling customer service metrics data and preparing reports to assist with review of service delivery as well as require you to prepare quality assurance procedures to manage the delivery of accurate and accessible information to our customers.

Bayside Council has a number of work locations across the local government area and Council reserves the right to change your location as required by operational needs.

About you

We are looking for someone who has:

· Proven experience leading, developing and mentoring a team.

· Exceptional communication and problem-solving skills.

· A demonstrated ability to thrive in a hands-on, dynamic high volume work environment.

· A current class C drivers’ licence.

Our benefits and culture

As an organisation, we pride ourselves in offering a flexible working environment centred on delivering great outcomes for our customers, whether internal or external. Bayside Council has a strong culture of collaboration and delivering exciting new initiatives for our community.

· 15 days sick leave each year

· 2 days health and wellbeing leave each year

· Gym membership discounts

· Additional parental leave entitlements for both parents

Apply Now

Before submitting your application, please take the time to read the Position Description by clicking the paperclip button located in the top right section of this page. If you have any issues opening the link, please contact us at [email protected].

Deadline: Wednesday 25 June 2025

Applicants may be required to satisfactorily undertake a Criminal History Check, Medical and/or Working with Children Check in accordance with the position.

We are an equal opportunity employer committed to an equitable, diverse and socially inclusive work environment.