About Us
At Bing Technologies, we keep things simple: we build smart solutions and support our customers with care. Our team is friendly, practical, and genuinely enjoys solving problems. As we grow, we’re looking for a Customer Service Representative to join us - someone who’s helpful, tech-comfortable, and always thinking one step ahead.

Want to know more about what we do? Visit bingmail.com.au.

What You’ll Be Doing

Respond to customer queries via phone, email, and chat

Investigate customer issues thoroughly and work out the best solutions

Guide users through our services and help them get set up or troubleshoot

Keep accurate, detailed records of every customer interaction

Notice patterns or recurring problems and raise them early - your ideas for improvement are welcome

Work with other teams when an issue needs extra support

What We’re Looking For

Experience in customer service (especially in a tech or software setting is a bonus)

Strong attention to detail - you take pride in getting things right the first time

A proactive mindset - you don’t just fix issues, you look for ways to prevent them

Great communication skills and a calm, friendly manner

Well-organised, with the ability to manage competing priorities

Confident using helpdesk or CRM tools (or quick to learn!)

A curious, solution-focused attitude and a genuine desire to help others

What We Offer

Support to grow your skills and develop your career

A relaxed, friendly office culture - no egos, just teamwork

A beautiful waterfront office in Pyrmont

Your birthday off, on us

Team lunches and social catch-ups to stay connected and strengthen collaboration

How to Apply
If this sounds like a good fit, click ‘Apply Now’ and attach your resume. A short cover letter is welcome but not essential.

This is a full-time, office-based role in Pyrmont (no WFH). You’ll need full Australian working rights to be considered.