Store Manager - Greville Street

Are you a visionary retail leader who thrives on transforming teams into high-performance units while delivering world-class customer experiences? Due to internal progression, we're seeking an exceptional Store Manager to lead our prestigious Greville Street Boutique operations. In this strategic leadership role, you'll oversee all boutique functions, drive commercial excellence, and establish the operational standards that elevate the Henne experience to extraordinary heights.

This is a full-time, permanent leadership position based at our Greville Street Boutique, requiring flexibility to optimise performance during peak trading periods including weekends and evenings.

Purpose of the Role

The Store Manager serves as the driving force behind boutique success, with comprehensive accountability for team leadership, commercial performance, and operational excellence. You'll strategically manage all aspects of boutique operations while mentoring the Assistant Store Manager and developing a high-performing team that consistently exceeds customer expectations and business objectives.

Key Responsibilities

Guide and develop high-performing retail team to exceed customer service and sales objectives

Conduct strategic performance coaching and professional development sessions with direct reports including Assistant Store Manager

Support talent acquisition, comprehensive onboarding, and continuous training programs while creating inclusive, dynamic team culture aligned with organisational values

Champion exceptional customer engagement and personalised retail experiences across all touchpoints

Model relationship-building strategies to drive customer loyalty and repeat business through VIP client programs and complex customer interaction management

Collaborate with leadership to analyse performance metrics and identify growth opportunities while driving achievement of sales targets and KPIs

Develop and execute strategic sales initiatives, promotional campaigns, and seasonal product launches

Execute visual merchandising strategies and seasonal product launch initiatives with precision

Ensure operational excellence through rigorous compliance and quality standards while maintaining boutique presentation standards that exceed Henne's expectations

Oversee inventory management, stock control, loss prevention protocols, and daily operations including WHS compliance

Monitor market trends and competitor activities to inform business decisions and optimize resource allocation

Prepare comprehensive performance reports and strategic recommendations for senior leadership while coordinating with Regional Management and support functions

What We're Looking For

Essential Experience & Qualifications

Minimum 5 years progressive leadership experience in premium retail environments, preferably fashion or luxury brands

Demonstrated success in team development and performance optimization with measurable results

Proven track record of achieving and exceeding commercial targets and operational KPIs

Experience managing P&L responsibility and budget oversight

Background in change management and business transformation initiatives

Leadership & Interpersonal Capabilities

Advanced interpersonal and communication capabilities across diverse stakeholder groups

Strategic problem-solving approach with strong commercial awareness and analytical skills

Exceptional coaching and mentoring abilities with focus on talent development

Ability to inspire and motivate teams during challenging and high-pressure situations

Cultural intelligence and inclusive leadership approach

Technical & Professional Skills

Adaptable professional comfortable with dynamic retail landscape and evolving consumer expectations

Technology-proficient with strong systems integration skills including POS, inventory management, and analytics platforms

Advanced proficiency in Microsoft Office Suite and retail reporting systems

Passionate about customer-centric service delivery with consultative selling expertise

Deep understanding of fashion trends and ability to translate market insights into commercial strategies

Personal Attributes

Flexible availability to work varied hours including weekends, evenings, and peak trading periods

Natural leader with authentic presence and ability to build trust across all levels

Results-driven mindset with commitment to continuous improvement

Resilient professional who thrives in fast-paced, target-driven environments

What's in it for You?

Competitive Remuneration Package

Full-time, permanent leadership role with significant growth trajectory

Annual salary range of $90,000 - $100,000 + superannuation

Performance-based incentive opportunities aligned with boutique success

Professional Development & Career Growth

Leadership development programs and executive coaching opportunities

Clear advancement pathways within Brand's expanding retail network

Mentorship from senior retail leadership team

Access to industry conferences and professional development initiatives

Brand Benefits & Culture

Work within a dynamic retail environment with exceptional leadership support

Generous seasonal wardrobe allowance to represent Henne with distinction

40% discount on Henne products

Regular reward and recognition programs celebrating individual and team achievements

Vibrant team social calendar and success celebration opportunities

At Brand, we cultivate a welcoming, supportive, and energetic leadership community where innovation and excellence are celebrated. We're committed to fostering an inclusive and diverse environment where professional growth and meaningful challenges are prioritized across all aspects of our business operations.

Ready to Lead the Future of Retail Excellence?

If you're passionate about transforming retail experiences and ready to drive exceptional results while developing the next generation of retail talent, we want to connect with you. This is your opportunity to make a lasting impact with a brand that values leadership, innovation, and authentic customer connections.

Apply now to join our leadership team – we're excited to discover how you'll elevate the Brand experience!