Complaints and Compliance Analyst – Superannuation

Industry superannuation fund

Carlton, Melbourne CBD fringe

About us

First Super is an industry superannuation fund working to deliver a dignified retirement for its members and their families. We are a public offer fund, however, our members primarily come from the timber, pulp and paper, cabinet making and furnishing industries.

The role

Seeking an experienced and empathetic Complaints and Compliance Analyst to join its team.

Reporting to the Compliance Manager, the role will have a focus on timely and compassionate responses to member and employer complaints. This position will also play a key role in assisting the Compliance Manager to implement the Compliance Framework.

Working within a friendly team, the role requires a self-motivated individual who can manage a range of stakeholders and communicate effectively. The right candidate will also see themselves gain exposure within Incident and Breach management, AML/CTF Transaction monitoring and much more.

What You'll Need

At least two years' experience within the Superannuation industry.

Previous experience in complaint management (preferred)

Excellent written and verbal communication skills, with a high attention to detail.

Stakeholder management skills, with the ability to engage effectively and foster relationships at all levels of the organisation.

Strong organisational skills with the ability to prioritise and manage the wide range of tasks required.

Tertiary qualification in financial services, superannuation, or risk management (desired).

RG146 accreditation (desired – can be attained if not held).

What's on offer

a competitive salary

Generous conditions under and EBA on offer

How to apply

To demonstrate your suitability, please provide a brief overview within your cover letter detailing how your skills translate into exceptional complaint management, delivering the best outcomes for our members via the ‘apply now’ function.