Complaints and Compliance Analyst – Superannuation
First Super
Posted 2 days ago
Complaints and Compliance Analyst – Superannuation
Industry superannuation fund
Carlton, Melbourne CBD fringe
About us
First Super is an industry superannuation fund working to deliver a dignified retirement for its members and their families. We are a public offer fund, however, our members primarily come from the timber, pulp and paper, cabinet making and furnishing industries.
The role
Seeking an experienced and empathetic Complaints and Compliance Analyst to join its team.
Reporting to the Compliance Manager, the role will have a focus on timely and compassionate responses to member and employer complaints. This position will also play a key role in assisting the Compliance Manager to implement the Compliance Framework.
Working within a friendly team, the role requires a self-motivated individual who can manage a range of stakeholders and communicate effectively. The right candidate will also see themselves gain exposure within Incident and Breach management, AML/CTF Transaction monitoring and much more.
What You'll Need
At least two years' experience within the Superannuation industry.
Previous experience in complaint management (preferred)
Excellent written and verbal communication skills, with a high attention to detail.
Stakeholder management skills, with the ability to engage effectively and foster relationships at all levels of the organisation.
Strong organisational skills with the ability to prioritise and manage the wide range of tasks required.
Tertiary qualification in financial services, superannuation, or risk management (desired).
RG146 accreditation (desired – can be attained if not held).
What's on offer
a competitive salary
Generous conditions under and EBA on offer
How to apply
To demonstrate your suitability, please provide a brief overview within your cover letter detailing how your skills translate into exceptional complaint management, delivering the best outcomes for our members via the ‘apply now’ function.
About First Super
This company does not have any further information provided at this time. We encourage you to research the company by searching for them to learn more about the company or role in question before applying.
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