About Us:

Spinfluence is a small, remote, full-service digital agency. As a HubSpot Platinum Partner, we’re deeply embedded in a fast‐growing ecosystem—guiding clients through marketing campaigns and website builds, customer experience enhancements, technical integrations, and AI-based workflows across marketing, sales, and service.

If you thrive in a fast-paced environment, love owning client relationships end-to-end, and want to shape the future of a truly remote agency, we’d love to hear from you.

We’re looking for an Account & Project Lead who can champion client relationships, keep our projects running smoothly, and contribute to HubSpot support and Spinfluence marketing activities.

What You’ll Do:

Be the Client Champion: Serve as the primary point of contact for multiple clients, running weekly status calls, managing expectations, and ensuring they always feel heard. You’ll build trust by proactively surfacing opportunities (and potential issues) before they escalate.

Oversee Project Delivery: Translate signed proposals into crystal-clear roadmaps. You’ll coordinate timelines, budgets, and resources, assigning tasks to your team. Your goal: deliver on time, within scope, and well above high-quality standards.

HubSpot Support on Demand: As a HubSpot-savvy partner, we need someone who can answer basic HubSpot questions in real time, from workflow setup and reporting dashboards to form embeds and email automations. When more complex issues arise, you’ll know when to escalate to another team member or the Founder.

Maintain Process & Documentation: Own our living library of SOPs, templates, and playbooks—ensuring every team member and contractor follows the same proven steps. You’ll keep ClickUp meticulously up to date and send concise detailed weekly status reports to clients and internal stakeholders.

Contribute to Spinfluence Marketing: Pitch in on our own brand-building initiatives— including short videos or other forms of content.

Drive Continuous Improvement: Analyse project metrics and client feedback, then recommend process tweaks—whether it’s streamlining a QA checklist, refining an AI agent workflow, or proposing a new internal playbook.

Who We’re Looking For:

3–5+ years of agency-side account or project management experience, must be in a digital or HubSpot-centric environment.

Proven Relationship Builder: Demonstrated ability to grow and retain client accounts, with a proactive, solutions-focused mindset and a “no-ego” attitude.

HubSpot Comfort Level: Hands-on knowledge of HubSpot Marketing, Sales, or Service Hubs—comfortable troubleshooting workflows, basic custom objects, reporting, and CRM setup. HubSpot certifications are a plus.

Exceptional Communicator: Confident in presenting to clients (including C-suite stakeholders), translating technical metrics into plain language, and leading video calls without breaking a sweat.

Highly Organised & Detail-Oriented: You live for timelines, budgets, and checklists—ensuring nothing falls through the cracks. Familiarity with ClickUp, Google Workspace, OpenAI, Claude and basic Analytics reporting is essential.

Collaborative Team Player: With only a small team of people, we rely on each other. You’re eager to share knowledge, mentor teammates, and jump in when someone needs support.

Bonus Skills: Experience with light video scripting or on-camera work, familiarity with basic content creation (blogs, social), and a knack for process documentation.

Why Join Us?

😃 Small-Team Impact: Your voice matters here—every suggestion, process tweak, and new idea will be heard and implemented. You won’t be “lost in the shuffle” of a massive org chart.

🏠 Remotely Possible & Home-Office Stipend: We went fully remote in 2020 and decided to stay that way. Work from your kitchen, sofa, or that café where the barista probably has a crush on you. We also provide a $500 stipend to set up your ideal home office.

🤝 Get-Togethers & Culture: Twice a year, we host in-person get-togethers—an excellent excuse for handshake exchanges, friendly backslaps, and idea-sharing.

💡 Learning Experiences: Attend conferences, take courses, or join workshops—everyone on our team gets an annual learning stipend of $500 to update their “firmware” and level up their skills.

🤝 Pay It Forward: Enjoy a paid day off each year for volunteering—empowering you to contribute to the community, make a difference, and foster a culture of giving back.

🏄 Quarterly RDO (Rostered Day Off): Maximise your work-life balance with a scheduled day off each quarter—unwind, recharge, and enjoy personal time.

🎬 Creative Outlet: Help shape Spinfluence’s own marketing—co-write videos, appear in short clips, and contribute to our content marketing program.

This is a fully remote role.