Service Technician

MIMAKI AUSTRALIA PTY LTD
Rydalmere, NSW
A$80,000-$86,000 p/a
Trades & Services → Technicians
Full-time
On-site

Posted 4 days ago


The Company:

Mimaki is a leading manufacturer of wide-format inkjet printers and cutting machines for the sign/ graphics, textile/apparel and industrial markets.

Responsibilities:

• Providing high level technical on-site support for Mimaki products in the region as assigned

• Resolving and troubleshooting issues relating to software, hardware and configuration

• Effectively analysing issues and collecting necessary data to resolve support service requests

• Working closely with other Service Technicians to resolve customer issues

• Keeping, maintaining & updating customer issues in a call tracking database

• Participating in conference calls as necessary to resolve customers’ issues

Skills and Experience:

• Good working knowledge of networks, PC's, software, and operating systems within a print/scan environment.

• Strong Customer Service skills.

• Exceptional communication and time management skills.

• Attention to detail.

• Ability to work autonomously.

• Analytical approach to problem solving.

• Current Australian Driver’s License

• It is essential for all candidates to have previous technician experience; this would be ideally working on printers, photocopiers or related business equipment.

• High presentation, attention to detail, well-spoken and able to engage customers in a professional manner.

Enquire:

For further information about this role, please contact [email protected]


About MIMAKI AUSTRALIA PTY LTD

Rydalmere, NSW, Australia

This company does not have any further information provided at this time. We encourage you to research the company by searching for them to learn more about the company or role in question before applying.

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