The Company:

Mimaki is a leading manufacturer of wide-format inkjet printers and cutting machines for the sign/ graphics, textile/apparel and industrial markets.

Responsibilities:

• Providing high level technical on-site support for Mimaki products in the region as assigned

• Resolving and troubleshooting issues relating to software, hardware and configuration

• Effectively analysing issues and collecting necessary data to resolve support service requests

• Working closely with other Service Technicians to resolve customer issues

• Keeping, maintaining & updating customer issues in a call tracking database

• Participating in conference calls as necessary to resolve customers’ issues

Skills and Experience:

• Good working knowledge of networks, PC's, software, and operating systems within a print/scan environment.

• Strong Customer Service skills.

• Exceptional communication and time management skills.

• Attention to detail.

• Ability to work autonomously.

• Analytical approach to problem solving.

• Current Australian Driver’s License

• It is essential for all candidates to have previous technician experience; this would be ideally working on printers, photocopiers or related business equipment.

• High presentation, attention to detail, well-spoken and able to engage customers in a professional manner.

Enquire:

For further information about this role, please contact [email protected]