Are you passionate about health, wellness, and creating amazing customer experiences? StretchLab Balgowlah is looking for a dynamic and customer focused Reception & Sales Assistant to join our growing team!

StretchLab is a unique wellness concept, offering one-on-one assisted stretching in a fun, energetic open studio environment. Our team is committed to helping our clients move better, feel better, and live better.

As our Reception & Sales Assistant, you’ll be the friendly face of our studio supporting our General Manager. You’ll greet and assist clients, manage bookings, support the sales process, and help ensure our studio runs smoothly day-to-day.

Key Responsibilities:

Greet clients with warmth and professionalism, creating a welcoming environment

Respond promptly and professionally to phone, email, and in-person enquiries

Manage bookings and client check-ins using our scheduling system

Support sales efforts by assisting with memberships, and retail product sales

Assist with sales leads and client retention activities to grow the StretchLab community

Ensure all operational policies, procedures, and checklists are followed and up to date

Monitor and manage studio stock levels and consumables

Support the planning and delivery of events and promotions

Maintain a clean, organised, and presentable studio

Provide administrative support to the managers and studio team as needed

About You:

A people person with outstanding customer service skills

Sales-driven with a genuine interest in health and wellness

Organised, reliable, and proactive

Comfortable working in a fast-paced studio environment

Experience in a similar role (fitness/wellness studio, retail, hospitality, etc.) is a bonus

Perks:

Be part of a supportive, health-focused team

Complimentary stretch sessions and wellness perks

Opportunities for growth within our expanding network

Sales incentive scheme

A beautiful studio located in the heart of Balgowlah on the Northern Beaches

Your position is weekly full-time being Monday - Friday, however will have some occasional evening or weekend shifts as/when required.