What’s the role?

As a Senior Credit Assessor, you will assess and approve self-employed applications from brokers. You will work with brokers to ensure timely customer outcomes and a positive broker experience. The ideal candidate should have experience with complex applications, attention to detail, strong communication skills, and a sense of increased accountability.

Key Role Requirements:

Assess loan applications for viability based on broker-submitted information

Maximise approvals by analysing complex scenarios and offering structured credit advice

Review financials (e.g. Tax Returns) for self-employed and multi-entity applicants

Communicate decisions and recommendations clearly to brokers, primarily via phone

Escalate exceptions to Mortgage Credit Officers with strong supporting rationale

Build trusted relationships with brokers through sound advice and responsive service

Ensure accuracy and compliance in all assessments to meet service and audit standards

Troubleshoot application issues to ensure a seamless customer experience

What do I need?

You’re a seasoned credit professional who thrives in a fast-paced environment and takes pride in delivering high-quality outcomes. You will bring a strong mix of technical expertise, attention to detail, and a customer-first mindset.

You will also have:

Proven experience in credit assessment, with complex loan structures such as construction, guarantor, bridging, and government backed schemes

Exceptional communication skills, both verbal and written, with the ability to explain complex decisions to a variety of different stakeholders

Strong analytical and problem-solving skills and the ability to assess risk, identify inconsistencies, and make sound credit decisions

High attention to detail ensuring accuracy and compliance across all aspects of the credit process

Continuous improvement mindset and always be on the lookout for different ways to improve and enhance processes and deliver better outcomes for the customer