We are growing 20% YoY and doubling in size every 5 years!

About the job

VIC, Head Office - Auburn, NSW

Full time hybrid role

Great Culture, Dynamic Wellness, Health, Sport & Leisure Industry

Grow your career with supportive teams and flexible workplace

Our Company

Belgravia Leisure is part of the Belgravia Health and Leisure Group (BHLG) and is the fastest growing leisure organisation in Australia. Our core areas of business and facilities stewardship include health clubs, wellness and spa, golf, aquatic and sporting venues in 250 locations across Australia and New Zealand.

We are in an exciting period of growth and look to continue to diversify and deliver results while being a strong community citizen. With our Leisure Centre's having an annual turnover in excess of $180m, we are looking for the best and brightest to assist with taking the organisation into the future.

The Role

We are looking for a Full Time, Administrator to join our passionate Business System team and provide systems support to the hundreds of Leisure Centre facilities we manage nationally. This position is based in Auburn, NSW and focus' on supporting our venues in NSW and Canberra, but will also remotely support our venues nationally.

Our passionate people are our greatest asset and you will play a crucial part in supporting our Operational and Corporate Services Teams. You’ll be delivering exceptional customer service to thousands of staff on the other side of the phone and screen.

The successful applicants will be confident self-starters who have a positive, ambitious, and independent approach to their work and can see the bigger picture in terms of how their contribution matters.

The Administrators are responsible for the implementation, upkeep, reliable and consistent configuration of the Leisure Centre's Management Systems used across the business including:

Active World

RMS

SwiftPOS

MiClub

NetBookings

Key Responsibilities

Ensure excellent customer service through the application of customer support skills, business, and technical knowledge.

Responsible for monitoring and responding to relevant open tickets submitted through the support ticketing system(s).

Troubleshoot and escalate issues that cannot be resolved.

Provide training to our operational teams in our new and existing systems.

Assist in configuring systems.

Assist in the migration from old systems to new.

Identify opportunities for process improvement and contribute to departmental initiatives.

Assist in improving and documenting the technical processes around application support.

Assist with troubleshooting any hardware issues that relate to our customer management systems.

Assist with the education of leisure centre staff on the use of Microsoft Teams

The ideal candidate

Along with an interest in the leisure and recreation area and experience with Business Systems, you will have the following attributes:

Excited by change

Systems savvy

Highly organized

Comfortable with the necessary technology, including computers, software applications, phone systems, etc

Ability to problem solve, multitask and remain calm under pressure

Strong communicator, both verbal and written communication

Exceptional customer service

Understanding of Microsoft Office suite

Hold a current driver’s license

Willingness to work from venues across Sydney and NSW

Desirables

Experienced with and strong understanding of Leisure Management Systems and POS

Experience with training team members

Project Management experience

Experience with Power BI

If you are a passionate person who realises the tremendous opportunity that this role offers and want to utilise your skills and passion in a dynamic health and wellness brand, then we want to hear from you!

Belgravia Leisure is a place where we can all be ourselves and succeed on merit. We encourage applications from Aboriginal and Torres Strait Islander people, LGBTQIA+ people, people from culturally and linguistically diverse backgrounds and people with a disability. We're happy to adjust our recruitment process to support accessibility needs - reach out to us at [email protected]