Join our dynamic team for Building and Contents Claims. This role is central to Youi’s reputation and relationships as you play a crucial part in end-to-end service delivery of claims when our customers need us the most. By being the point of contact for clients and all service providers, you'll utilise your exceptional problem-solving and communication skills to ensure our Youi clients have a positive and memorable claims experience.

About the role

• Onsite and full time, working Monday to Friday
• Manage your own portfolio of claims
• Help our customers in their time of need by processing their claims from start to finish
• Problem solving to reach outcomes that work for both our clients and Youi
• Be a direct point of contact for customers, service providers and assessors to ensure the smooth processing of each claim within your portfolio

About you

• Experience in administration, with high attention to detail
• Familiarity with case or portfolio management is a plus
• Experience in navigating and learning computer systems
• Strong problem-solving skills and sound decision-making capabilities
• Exceptional verbal and written communication skills
• Effectively present and articulate information

Don't tick every box? No worries!

We understand that many skills are transferable, so even if you don't tick all the boxes, we encourage you to apply.

About Youi

One of the main differences we have over our competition is our awesome customer service. And that comes down to the kind of people we employ. We like great personalities, people not afraid to be themselves, and who believe that hard work should be well rewarded. Our Claims team thrives on challenges, celebrates successes, and values collaboration. We value individuals who are passionate about customer satisfaction, enjoy finding creative solutions, and want to be part of a supportive and engaging team.

Perks and benefits

• Great work/life balance with set start/finish times
• 22 days annual leave, plus volunteer leave, and yearly salary reviews
• Career progression opportunities – we believe in promoting from within
• Paid induction training and ongoing career development
• An awesome work culture that encourages creativity and celebrates diversity
• Ideally located surrounded by numerous eatery and retail options
• Free skin checks, flu jabs, and wealth mastery sessions
• Discounted insurance products
• Discounted gym memberships through Fitness Passport
• Onsite barber, brow bar, massage therapist, mobile mechanic, and car detailing
• End of trip facilities
• Casual dress code

Ready?

If yes, we are keen to hear from you! Apply now to join our mission to revolutionise the insurance industry by putting the customer first.