Build a rewarding career with an organization that truly puts people first

Casual opportunity based out of VIC/TAS/NSW

SCHADS Level 3B ($46.69-$50.06)+ Leave loading + Super + Salary packaging

Wellways is committed to reconciliation, lived experience and inclusivity. We strongly encourage and warmly welcome people from Aboriginal and Torres Strait Islander communities, people with a lived experience of mental health and disability and people who identify as LGBTIQA+ to apply. Even if you only meet some of the criteria, we'd love to hear from you.

About the opportunity

The After-Hours Agent will provide staff and participants a centralised point of contact after business hours. The hours of operation are between the hours of 4pm and 9am Mon - Fri and 24 hours Saturday, Sunday and Public Holidays on a rotating roster.

Key responsibilities of the role include:

• Provide front-line support to Wellways staff across multiple programs, including:
• IT support
• Rostering
• Incident reporting
• PRN and medication support
• Emergency escalations
• Supporting Wellways programs operating beyond standard business hours, including residential and mental health programs
• Maintain clear communication and documentation to ensure efficient handovers between shifts and business-hours teams
• Conduct routine file audits and support maintenance of up-to-date emergency summaries and compliance documentation
• Administrative functions such as document uploads
• Support provided for training, recruitment, and other Corporate Services
• Triage and manage IT-related requests, including but not limited to:
• Onboarding support
• Document/Case note Management
• File merging
• Password resets/Account unlocks
• Escalations

For these reasons it is essential the candidate demonstrate:

• Certificate in Community Services, Mental Health, Disability, a related field or equivalent experience
• Experience in crisis response, incident management, or after-hours support
• Strong administrative and IT skills, with proficiency in CRM and rostering systems
• Ability to work autonomously and handle multiple tasks in a high-pressure environment

You will also need:

• Current Working with Children Check and NDIS Workers Screening Check
• Right to Work within Australia
• Satisfactory National Police Records Check
• NDIS Worker Orientation Module Certificate
• Prior experience of working within the Mental Health industry or Community Service-based organisations (desirable)

About Us
Wellways connects people, strengthens families, and transforms communities for individuals of all ages experiencing disabilities or challenges to their social and emotional wellbeing. A leading for purpose mental health and disability support organisation operating nationally, our services span mental health, disability and community care and reach more than 7000 people each year!

Working with a diverse range of people, Wellways creates an inclusive community where everyone can imagine and achieve their hopes and potential.

What we offer

• A purpose driven culture where people can thrive, everyone is respected, and differences are valued
• An equitable, diverse, and socially inclusive work environment
• Salary packaging up to $15,899 enables you to spend a portion of your salary before it is taxed to pay for things like rent, mortgage repayments, car leasing
• Meal and Entertainment allowance via salary packaging up to $2,650 per annum
• Receive 17.5% leave loading every time you take annual leave
• Paid parental leave after 12 months of ongoing employment
• Access for you and your family to our Employee Assistance Program
  

For a confidential discussion about the role, we encourage you to contact Tekka Muscat, on [email protected]

Wellways is committed to the safeguarding of children and vulnerable people. Successful applicants must undergo a comprehensive screening process prior to their commencement.

If you'd like to know more about our reconciliation commitment, please visit our website.